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Sebastian who is hostile here? he was just trying to assist and understand the issue better.
I already see that your tech and ours are working on your request for a while so I'm not sure why you are getting so aggressive here.
email me I will give you my cell phone number so in the future is support is not helping you you can always call me.
I'm really surprised about this and would love for you to talk to me and explain what was the issue since I can't find the reason other than Adam didn't pickup the phone...
Other than that I hope life trating you well mate :-)
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