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The one server that I see you have a ticket for is UNMANAGED. You've just today asked to upgrade it to management. This ticket is completely uncalled for.
You are contacting a sales rep on a weekend trying to get support, and then make a GFY thread when there are people ready and able to help you.
If you need support - always make a ticket. EVEN if you call in to follow up on a ticket, its important to make a ticket so there is a record of history of your request as well as accountability throughout your support experience.
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