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Sebastian Sands

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#1

OC3NETWORKS.... Please get in here ASAP!!!!!!!!!!!!!

05-31-2009, 01:39 PM

Ok, I am working today because it takes forever to get something extremely simple done and I am getting pretty tired of it.

Adam Marpet is NOT picking up his phone (2 days already). This is simple, I need a phone call ASAP (1 702 686 3737) or I will simply leave and find another company. I have boxes everywhere but this is getting ridiculous.

Sebastian
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Socks

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#2

05-31-2009, 01:42 PM

Just call Pacific Rack instead, same company.

And MohoHost will treat you good. That's where we went after leaving OC3/Pacific Rack due to ridiculousness on their part.

Last edited by Socks; 05-31-2009, 01:43 PM.
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Sebastian Sands

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#3

05-31-2009, 01:44 PM

Originally posted by Socks

Just call Pacific Rack instead, same company.

So that says alot about PR then, no?
I am dealing with OC3, I have 6 boxes there and I need a competent person to speak to. How hard is it?

Thanks for the bump though, much appreciated.
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San

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#4

05-31-2009, 01:50 PM

move to ISprime
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Klen

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#5

05-31-2009, 01:51 PM

Originally posted by Socks

Just call Pacific Rack instead, same company.

And MohoHost will treat you good. That's where we went after leaving OC3/Pacific Rack due to ridiculousness on their part.

Who is MohoHost?
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Sebastian Sands

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#6

05-31-2009, 01:54 PM

I don't care about the "move to.... " spam at this point, I know already where I would move to if I ever move.

I just need some help from my hosting company.. I am getting really pissed off and they are messing with my business as if they can care less.

No worries for those who promote us btw, all the sites are up. This is a complete (however very important) different matter.

Sebastian
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San

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#7

05-31-2009, 02:00 PM

Originally posted by Sebastian Sands

I don't care about the "move to.... " spam at this point, I know already where I would move to if I ever move.

well fuck you then

this isn't their support board
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candyflip

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#8

05-31-2009, 02:03 PM

Kate is logged into AIM at the moment.

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Catalyst

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#9

05-31-2009, 02:15 PM

Yea.. tell me about it.. Fucking I am dealing with OC3 support issues right now. I am with 3 different hosting companys..

and if I need a something done fucking OC3 is just giving me hell about it.
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#10

05-31-2009, 02:15 PM

Bump for you guys.

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borked

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#11

05-31-2009, 02:15 PM

hang on - you need help asap, and yet adam's is the only number you're trying?

For coding work - hit me up on andy // borkedcoder // com
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#12

05-31-2009, 02:19 PM

Originally posted by KlenTelaris

Who is MohoHost?

The host that gives you more Ho's than all the others?

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DeanCapture

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#13

05-31-2009, 02:30 PM

Originally posted by Catalyst

....and if I need a something done fucking OC3 is just giving me hell about it.

That should be a clue that it's time to find another host. There are too many good hosts out there for you to be dealing with stuff like this

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Sebastian Sands

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#14

05-31-2009, 02:34 PM

Originally posted by borked

hang on - you need help asap, and yet adam's is the only number you're trying?

other then their support line , Adam's # is the only one I have.

Supposedly it is being worked on right now, so we shall see.
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SteveHardeman

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#15

05-31-2009, 03:13 PM

Originally posted by KlenTelaris

Who is MohoHost?

I think BVF runs it. :-)

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Snake Doctor

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#16

05-31-2009, 03:21 PM

Hey bro, speaking of people waiting for other people to get back to them for help with something....check your icq.

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TidalWave

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#17

05-31-2009, 03:24 PM

Originally posted by Sebastian Sands

other then their support line , Adam's # is the only one I have.

Supposedly it is being worked on right now, so we shall see.

Call the support number. Why would you call Adam (a SALES REP) on a SUNDAY and expect for him to pick up?

Support department is there 24/7. There is no reason to make this thread. There are people sitting in the NOC right now ready to help you. Call support department directly, not an account exec on a Sunday.

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TidalWave

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#18

05-31-2009, 03:29 PM

The one server that I see you have a ticket for is UNMANAGED. You've just today asked to upgrade it to management. This ticket is completely uncalled for.
You are contacting a sales rep on a weekend trying to get support, and then make a GFY thread when there are people ready and able to help you.

If you need support - always make a ticket. EVEN if you call in to follow up on a ticket, its important to make a ticket so there is a record of history of your request as well as accountability throughout your support experience.

Last edited by TidalWave; 05-31-2009, 03:31 PM.

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TidalWave

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#19

05-31-2009, 03:32 PM

Originally posted by Catalyst

Yea.. tell me about it.. Fucking I am dealing with OC3 support issues right now. I am with 3 different hosting companys..

and if I need a something done fucking OC3 is just giving me hell about it.

Who are you and how can I help you?
Every site in your sig is not hosted here. I see no outstanding tickets in our support queue.
Is your server managed?

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TidalWave

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#20

05-31-2009, 03:43 PM

We have a great track record of support to our 1100+ clients. We aren't perfect, no company is. Sometimes there will be a ticket that perhaps a client is not happy with, but that is what all our staff is here for. If you feel discontent with the way a ticket is being handled, please make it known and ask for a supervisor to look it over and see what he can do to make you happy.

Additionally, please make sure that the support you are asking for is part of your services. Some machines are not covered under "management" in order to get you a lower monthly cost. This means you are responsible for the administration of the machine. Of course, if you want it to be managed we can do this on any machine and its a very affordable cost as well.

I personally look over almost every single ticket, and I mean it, every single ticket. When I get to work in the morning I go through the Closed Tickets queue and check to make sure everything was handled up to my standards. If it wasn't, I bring it up with the technicians that worked on the ticket and let them know what they could've done better. I also follow up with the clients with additional information where/if needed.

Last edited by TidalWave; 05-31-2009, 03:44 PM.

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Sebastian Sands

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#21

05-31-2009, 04:09 PM

A little hostile?.. Did you want me to explain the WHOLE thing on here, because I have absolutely NO problem with that if you feel the need to tell me (a paying customer) that there is no need to contact Adam or to make a thread.

Adam has personally told me MANY of times that he is my to go to guy. No matter when or about what (when it concerns OC3).. now you are trying to make me look like the fool?????????????

My phone number is in the first post, please call me and I will paint the picture for you.

Sebastian
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milan

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#22

05-31-2009, 04:19 PM

Sebastian who is hostile here? he was just trying to assist and understand the issue better.

I already see that your tech and ours are working on your request for a while so I'm not sure why you are getting so aggressive here.

email me I will give you my cell phone number so in the future is support is not helping you you can always call me.

I'm really surprised about this and would love for you to talk to me and explain what was the issue since I can't find the reason other than Adam didn't pickup the phone...

Other than that I hope life trating you well mate :-)

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Sebastian Sands

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#23

05-31-2009, 04:40 PM

Originally posted by milan

Sebastian who is hostile here? he was just trying to assist and understand the issue better.

I already see that your tech and ours are working on your request for a while so I'm not sure why you are getting so aggressive here.

email me I will give you my cell phone number so in the future is support is not helping you you can always call me.

I'm really surprised about this and would love for you to talk to me and explain what was the issue since I can't find the reason other than Adam didn't pickup the phone...

Other than that I hope life trating you well mate :-)

Just got off the phone with Chris, and explained the situation. He knows now what is going on and it looks like things are moving forward, so props for that.

I am not aggressive, I just get extremely frustrated. Also my first post contains my phone number, so if you still want to hear it then feel free to give me a buzz.

Live is treating me well, hope the same for you.

Sebastian
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#24

05-31-2009, 07:53 PM

Originally posted by KlenTelaris

Who is MohoHost?

He means Homo Host I think.

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lagcam

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#25

05-31-2009, 08:20 PM

I have a new server with Pacific Rack, and had very prompt responses to my support TICKETS yesterday and today, and what Chris said about personally reviewing closed tickets is true, because he added an extra response to one of mine from yesterday.

I guess this is why people have support ticket systems.......

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