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Just to state the obvious, have you made sure that your personal limits have been set to allow you to withdraw the amount you tried?
That happened to us a few weeks ago and it was because we tried to withdraw an amount greater than the amount on the ATM protection limits inside our epass account. Increasing those ATM personal limits temporarily )see ATM protection plan inside your epass account) allowed a withdrawal of the funds without any issues.
Hope that helps.
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