Thats a bummer, Im looking to lower mine down a bit
Drop an email to Bill or myself and let us look at it. We may can still help you reduce your price a bit....sometimes we can do a little magic on it for ya...especially for our long time customers...you guys are the reason we are here!!
The $35 per incident seems a tad low though. How much do os reloads cost?
I agree. When we were having the discussions I thought it seemed low, too, but the guys convinced me that for every support request that we had that would take a few hours we would have a bunch that only took a few minutes since it was things that our people were already so accustomed to doing for our Managed clients.
OS Reloads are a good example. Yes, it takes a little while, but we have almost the whole process automated so that it takes very little of a techs time to do it so we can afford to do it for the same $35. Experience definitely is a plus for us in this deal.
I have 2 servers similar to this (they are Intel E4500 2.2Ghz Core 2 Duo servers instead of P4) with directadmin and 2GB ram for $150/month each right now... They are hosted in Canada... I manage the server but I get free 24/7 support via their ticket system for problems like the server being down or something I can't manage on the server like rDNS setup or if the server get's hacked (they will restore the OS and everything and restore my sites via backup) like it did a month ago via roundcube. I don't pay extra for this support. The server has a firewall and OSSEC installed now to prevent hacking... something they added for me after it got hacked. I can't really justify spending more but we have 3 servers with NationalNet now and are fairly happy with them... the servers run great. I also pay via epass and it's not a subscription... so I can pay anytime I want during the month... I pay a month in advance.
Would you consider matching the price I am paying for these other 2 servers? How much would overage cost me? Please contact me on ICQ if you would like to discuss this further @ 212090289
wow... the silence is deafening... no would have been an acceptable answer
Hi,
I know you're used to our 5 minute response times inside of our ticketing system but I'm sorry....we are just not that fast responding to board posts...in fact, when you made your first post at 7:30 AM, I was still sleeping.
With regards to your question, please either email me at bill AT nationalnet DOT com or put in a sales ticket and we'll discuss
I know you're used to our 5 minute response times inside of our ticketing system but I'm sorry....we are just not that fast responding to board posts...in fact, when you made your first post at 7:30 AM, I was still sleeping.
With regards to your question, please either email me at bill AT nationalnet DOT com or put in a sales ticket and we'll discuss
Thanks
-- Bill
aah... silly me... I wasn't looking at the post times. Please forgive me for my insolence, good sir. Today is also my 40th birthday... so I am a bit preoccupied.
aah... silly me... I wasn't looking at the post times. Please forgive me for my insolence, good sir. Today is also my 40th birthday... so I am a bit preoccupied.
Well, happy birthday my friend!!! 40 is not so bad really
aah... silly me... I wasn't looking at the post times. Please forgive me for my insolence, good sir. Today is also my 40th birthday... so I am a bit preoccupied.
Grats man. Now get off GFY and go play some golf or something.
aah... silly me... I wasn't looking at the post times. Please forgive me for my insolence, good sir. Today is also my 40th birthday... so I am a bit preoccupied.
An "incident" is anytime you contact support. If you're on the phone for 10 minutes or 2 hours it's the same cost (it's called "taking the good with the bad").
Obviously if the reason you're calling is because of something WE did or something we broke, there would be no charge for it.
-- Bill
thanks for the answer. we have boxes at securedservers, config is xeon processor, 2 gigs ram, a 300 gig hd, 10 megabits a month bandwidth for $75/mo. per server
no problems with them, but id like to know if you guys can beat those prices? and if so, what would the price out the door be for 3 boxes? month to month contracts if possible
thanks for the answer. we have boxes at securedservers, config is xeon processor, 2 gigs ram, a 300 gig hd, 10 megabits a month bandwidth for $75/mo. per server
no problems with them, but id like to know if you guys can beat those prices? and if so, what would the price out the door be for 3 boxes? month to month contracts if possible
Hey JC.....Sorry, my friend, but this is not a price match sale....we usually do those every other year in December or January. If you would like for one of our sales guys to give you a quote then give them a call at 1-888-4-NATNET or shoot them an email at sales AT nationalnet DOT com.
If you have any questions about the sale that we have going on please let me know!!
will you install apache, postfix, named when you set the server up?
if i'm drunk and logged in as root and having fun with the unix command rm it will still always be a maximum of $35?
thanks.
LOL!!!! Too funny
So to answer your questions, these are unmanaged servers. We'll install a standard OS on them (Debian). You can then install anything you would like (anything legal that is ;-) or you can add the optional Cpanel and use that for email/named etc.
IF you rm a bunch of stuff, it would most likely require an OS install (again $35 per incident), unless you were paying additional for managed backups.
So to answer your questions, these are unmanaged servers. We'll install a standard OS on them (Debian). You can then install anything you would like (anything legal that is ;-) or you can add the optional Cpanel and use that for email/named etc.
IF you rm a bunch of stuff, it would most likely require an OS install (again $35 per incident), unless you were paying additional for managed backups.
-- Bill
ok cool - what about epass p2p? if not, do you take the virtual visa?
the $99 setup fee doesn't include the install of apache etc?
The standard Debian install comes with Linux, Apache, Mysql and PHP as well as many other tools just like any linux install.
People...there are no catches here...these packages are no different than what many other dedicated hosting companies provide (theplanet.com, serverbeach.com, most of the dedicated hosts on this board, etc) but just a lot cheaper than most with way more bandwidth AND backed by the power of NationalNet.
Yeah man, it's very rare to find a host who will bill on actual gigs out through the port. At the end of the day you're paying for 95th percentile mbps at 99.9% of hosts.
That's why with your per gig plans you'll likely have ALOT of folks asking how you calculate that.
Well, at least we have an easy answer for them right
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