What Is A Good Help Desk Software ?

**MrCodey** · 05-02-2009, 10:30 PM

there's a billion of them but unless you train your employee's and force them to use it, I wouldnt even bother. 400 companies i worked for, only 2-3 had a working helpdesk and that was because of management, not software choice...

just food for thought...

**mahoney** · 05-02-2009, 10:32 PM

Originally posted by MrCodey

there's a billion of them but unless you train your employee's and force them to use it, I wouldnt even bother. 400 companies i worked for, only 2-3 had a working helpdesk and that was because of management, not software choice...

just food for thought...

Hmmm...Well I want to use it for customers not employees but I could imagine
by customers being easily confused on how to use it

**CrazyHunk** · 05-03-2009, 10:47 AM

We used to use this at our college helpdesk when I was workin there. Software's called HEAT

http://frontrange.com/common/Files/D...pvp/index.html

**Sly** · 05-03-2009, 10:55 AM

Originally posted by MrCodey

there's a billion of them but unless you train your employee's and force them to use it, I wouldnt even bother. 400 companies i worked for, only 2-3 had a working helpdesk and that was because of management, not software choice...

just food for thought...

What is a better way to deal with customer support if you don't use a help desk?

I've only used a few in the past but I did like Cerberus.

**teenfeetcash** · 05-03-2009, 10:59 AM

1) Install Joomla
2) Install a free helpdesk component
3) Your welcome ;)

**Cradle** · 05-03-2009, 06:46 PM

whmcs and kayako are good, i switched to whmcs from kayako actually for my hosting business

**HookUPcom** · 05-03-2009, 07:55 PM

Originally posted by Cradle

whmcs and kayako are good, i switched to whmcs from kayako actually for my hosting business

Thanks.

J.

What Is A Good Help Desk Software ?

What Is A Good Help Desk Software ?

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