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You need to check with your local PD to find out what their policy is for responding to home alarms. There are a few cities that have stopped responding to burglar alarms, both in residential homes as well as businesses (and not small cities either).
I used to work in the fire industry (for a manufacturer), and there was a lot of overlap with security. Find out what your local PD has decided to do about alarms. If they've decided to take a 'no response' position - raise hell! In every city where there has been a 'no response' policy in place, the crime rate has gone up.
All that being said...the RAC situation that you encountered was absolute bs!
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