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AaronM · 04-07-2009, 06:45 PM

I received a call at 3:34 today from Protection One informing me that a garage sensor had gone off and my alarm was sounding. Nobody was home and I was 10 to 15 minutes away. They asked if I wanted the police dispatched and I said yes. Told them I was on my way and would be there in roughly 10 minutes.

I got home expecting to have cops waiting for me but there were none to be found. I called Protection One back and asked where the police were. THEN they tell me that there is not enough crime in my area for police to respond to alarm calls. WTF? Then they tell me that because of this, they have contracted with a Rent-A-Cop company who has sent a patrol officer. OK, so where is he at? They give me the toll free number for the RAC's. I call them and am put on hold before I can say hello. I waited for 2 minutes, hung up, and called back. Was put on hold for 3 minutes. Hung up, called back...."We're sorry but your call can not be completed at this time" Got that 3 more times. Called back one more time: "Hello, can you hold please?" No, I can't. May I please speak with the company owner? They tell me to hold anyway and away they went.

Dude answers the phone says hes the manager and asks how I can help HIM. I say it's been over half an hour since my alarm company dispatched you. Where is your officer? They tell me they are not sure where he is. He may be stuck in traffic, delayed from weather etc... Then he says "I can't answer your other questions." What other questions? I only asked one.

Anyway, moving on with the story....

3:34pm Protection One calls me.
3:50pm I call Protection One.
4:05pm I finally get through to the rent a cops who tell me officer is on his way.

5:14pm rent a cop rolls in. Almost 2 hours after the alarm. WTF?

I asked the rent a cop what time he was dispatched. He tells me 4:47pm. They didn't even dispatch him until well over an hour AFTER the alarm went off!

WTF am I paying these assholes for?

I've got a signed copy of the rent a cops report with the dispatch and arrival times and will be filing complaints with anybody and everybody I can tomorrow. This is bullshit.

04-07-2009, 06:45 PM
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	Protection One can suck my balls. I received a call at 3:34 today from Protection One informing me that a garage sensor had gone off and my alarm was sounding. Nobody was home and I was 10 to 15 minutes away. They asked if I wanted the police dispatched and I said yes. Told them I was on my way and would be there in roughly 10 minutes. I got home expecting to have cops waiting for me but there were none to be found. I called Protection One back and asked where the police were. THEN they tell me that there is not enough crime in my area for police to respond to alarm calls. WTF? Then they tell me that because of this, they have contracted with a Rent-A-Cop company who has sent a patrol officer. OK, so where is he at? They give me the toll free number for the RAC's. I call them and am put on hold before I can say hello. I waited for 2 minutes, hung up, and called back. Was put on hold for 3 minutes. Hung up, called back...."We're sorry but your call can not be completed at this time" Got that 3 more times. Called back one more time: "Hello, can you hold please?" No, I can't. May I please speak with the company owner? They tell me to hold anyway and away they went. Dude answers the phone says hes the manager and asks how I can help HIM. I say it's been over half an hour since my alarm company dispatched you. Where is your officer? They tell me they are not sure where he is. He may be stuck in traffic, delayed from weather etc... Then he says "I can't answer your other questions." What other questions? I only asked one. Anyway, moving on with the story.... 3:34pm Protection One calls me. 3:50pm I call Protection One. 4:05pm I finally get through to the rent a cops who tell me officer is on his way. 5:14pm rent a cop rolls in. Almost 2 hours after the alarm. WTF? I asked the rent a cop what time he was dispatched. He tells me 4:47pm. They didn't even dispatch him until well over an hour AFTER the alarm went off! WTF am I paying these assholes for? I've got a signed copy of the rent a cops report with the dispatch and arrival times and will be filing complaints with anybody and everybody I can tomorrow. This is bullshit. Last edited by AaronM; 04-07-2009 at 06:49 PM..