with making you jump through a thousand hoops before they'll cancel anything?
I got a trial subscription to their music download service, then went to cancel - their site said you had to send an email - when you do, you get a return email with a phone number you have to call.
When you call the phone number and go through their phone-hell you eventually get an outsourced person in Asia.
I gave him my account name and my company name and told him to cancel it - he wouldn't, because it's a company account and my *personal* name wasn't on the account.
I asked to talk to a supervisor and was told "supervisors don't have to take calls."
Eventually I had to go into AOL and edit my company information to put my personal information there - so that he would cancel the account.
It's 2006. These days, if any one of us tried to make it that difficult to cancel a membership to one of our sites - we'd have the FTC on us in a flash.
AAARGHHHHHHHHHHHHH
I got a trial subscription to their music download service, then went to cancel - their site said you had to send an email - when you do, you get a return email with a phone number you have to call.
When you call the phone number and go through their phone-hell you eventually get an outsourced person in Asia.
I gave him my account name and my company name and told him to cancel it - he wouldn't, because it's a company account and my *personal* name wasn't on the account.
I asked to talk to a supervisor and was told "supervisors don't have to take calls."
Eventually I had to go into AOL and edit my company information to put my personal information there - so that he would cancel the account.
It's 2006. These days, if any one of us tried to make it that difficult to cancel a membership to one of our sites - we'd have the FTC on us in a flash.
AAARGHHHHHHHHHHHHH
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