Techimedia: simple ticket request 4 hours so far

Phatservers, ISPrime, Natnet and mojohost all do it that way.
"Damn..."?

Jim I agree with this. You guys have one of the best reputations in the biz for like 12 years and never even a hint of anything negative, so let this go and forget about it. You're one of the best so keep on doing what you guys do, as you do it very very well.

AJ is a well known scammer, he's ripped off many, many people from GFY.

http://www.gofuckyourself.com/search...archid=2751267

If you didn't want to create drama you wouldn't have titled the thread the way you did.

"simple request 4 hours waiting blah blah"

So to a person who didn't read the thread and only saw the title, they would think Techie's support sucked. You intentionally did that to try and hurt their rep.

You also admitted here that you didn't start the thread until after you decided you weren't going to host with them any longer. So you didn't start this thread to get information, you started this thread to get a pound of flesh and some attention for yourself.

Eat a dick drama queen.

I guess it's standard in all the industry hosts, but I've used hundreds of hosts in my years on the web and have yet to use one that requires a ticket for every possible thing, including a simple task as adding an email to my server.

Ive never hosted with you guys. Ever.

I know my brother did, and I never ran stuff on my brothers accounts ever.

I always hosted my own stuff, and Im not a virtual hosting type of person, I have always gotten dedicated or colo'd boxes.

So at least get your information straight.

ehhh, adult hosts trying to mystify their overpriced crap by turning off panel support for shit like pop accounts is getting really old.. just fucking cut it out already nobody likes dicking around with your tickets..

Is there any reason why a dedicated server wouldn't come with some sort of control panel? Security reasons or something? I would go nuts if I had to email someone every time I wanted to add a domain or email, etc.

Dammnnnnn. I have to say that I would never host with you guys after seeing your attitude in this thread. DJ is not the most popular guy around here so likely everyone will bash him and cheer you but I would guess I am not the only one who sees it this way.

yes they want to get personal with their customers, so everytime you need a new domain added or something else that is usually 100% self-service you have to talk to their perky little reps and be awed by their quick response.

No it is not. Some hosts do this with managed servers presumably so they don't have to spend time cleaning up errors. Personally, I would go nuts if we had to do all that stuff for our customers.

There are things control panels come with that are usually on by default that can cause security problems. You could turn them off though but that would take some time. I would bet most control panels have plenty of security issues every now and then. Although some like cPanel can update automagically.

I've been using cPanel for years, pretty good control panel. Recently I moved most of my stuff to natnet(no control panel). Logging in to their site and saying "add this email please" is usually just as easy as doing it myself in cpanel. So far they respond plenty fast enough(1m-2m), but the day they don't is the day I'll be one sad panda wishing I had a control panel... Hopefully that day never comes.

Quote:
Originally Posted by Killswitch
Have to create a ticket to make email accounts? Damn...

To clarify on our behalf at least...

No, you don't have to create a ticket to add an email account, but if you CHOOSE to do this then the option is there for you on managed plans. Most of us that offer managed support prefer to run support through a ticket based or live support system where a history of what has been done can be archived in a database. Over the long run, if done right, it is the most efficient way to run support across daily shifts in my opinion. ICQ or the phone may be quicker in an emergency, no argument, but in the long run it is not as efficient as a ticket system to track an accounts history. Not to mention, ICQ and the other popular IM services are far from reliable. Additionally, if you are a host, you learn very quickly that people have very different views on what actually constitutes an emergency. Why are there so many hosts? Because everyone has different needs, which means you can choose the host that works best for you. Most of us include some sort of control panel as well as give access to login into your account and do this stuff yourself if you so choose. If someone is choosing to go with a host that offers managed support it is because they want someone to do this for them.

If the client wants to email his host to have him set up his email accounts on a managed plan then what is wrong with that?

If the host has their way of doing things and has many happy clients then why should they suck just because it's not the way you like it?

Everyone should research what services are offered by a company to see if they fit their needs before choosing any hosting company or buying any product.

Most of us offer plans that are Colo or self-managed for those of you that want to do this stuff yourself. Everyone has different skill levels. Pick the host that works best for you. None of us can please everyone 100% of the time, we can only try.

Cheers to all.

Wow! 3 pages for a ticket huh.

I have been with Techiemedia just for short time, but based on their reputation I gave them my core server. The fact is that my support tickets are always responded withing few minutes and they are more that friendly to me. Techiemedia and mojohost are the best hostings I had during last 7 years.

I also have to agree with you 100%. I think this guys issue got blown way out of proportion and could have beeen eaisly handled in private and I guarantee Techie would have made this right. In any case I also have been with Many hosts in the past years and nobody even comes close to the awesome support I get from Techiemedia. Not just tech support but all support, like for billing, and plain old customer support for any questions i might have, these guys simply are by far one of the best hosts available.

I'm not a hosting company, but think this is where a hired tech support personnel comes in.

Fris,

Let me know if I can help you with the CDN decision

he posted that after dj sent him an email canceling service

100s of hosts?

Or is it possible that you just didn't read the thread completely? If you had you'd know that Jim has been for the most part courteous and professional (as usual).

Sorry to burst your bubble but Techie has always been quite responsive to any tickets I've submitted. I would recommend them to anyone.

We have hired tech support, but our customers also typically have dozens to 1,000's of sites. Fact is, our managed services do not include adding email accounts.

We will gladly show you how to do it, and have an extensive knowledge base with Flash tutorials to assist them.