GoFuckYourself.com - Adult Webmaster Forum - View Single Post - I learn a lot watching my inlaws surf the internet

raymor · 03-02-2009, 12:34 PM

If you take the conversation between the mom and husband and
simply replace the word "computer" with "web site", it sounds like
the average conversation between me and a typical webmaster -
"Help, I can't use my web site ... " ;)
How to NOT be the subject of a similar tread on webhostingtalk.com :

> Mom in Law: Help, I can't use my computer!

Don't say "my site doesn't work" - be specific.
Also maybe mention WHICH of your 12 sites you're talking about.

> Husband: What did you do?

> Mom In Law: Nothing.

Yes, you were doing something, and we'll eventually figure out what, but if
we have to take an hour to figure it out we'll probably bill you for that hour, so
just tell us what you did or were doing.

> Husband: What password?

> Mom In Law: My password...but it won't take it and the screen won't go away

> Husband: WHAT Password!? You shouldn't be putting a password into anything.

> Mom In Law: But it says ...

Answer the damn question! We don't ask you questions just for fun - we need
the answer in order to help you.

> Husband: Windows? Mum, what does the virus screen say. Read it to me.

> Mom In Law: It says my copy of Vista Windows has a virus.

Maybe you should have told us what the error message was in the
FIRST email so we could have diagnosed the problem immediately.
That would save you from a frustrating email exchange, and save you
from being the subject of a "dumb users" post on another board.

03-02-2009, 12:34 PM
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	If you take the conversation between the mom and husband and simply replace the word "computer" with "web site", it sounds like the average conversation between me and a typical webmaster - "Help, I can't use my web site ... " ;) How to NOT be the subject of a similar tread on webhostingtalk.com : > Mom in Law: Help, I can't use my computer! Don't say "my site doesn't work" - be specific. Also maybe mention WHICH of your 12 sites you're talking about. > Husband: What did you do? > Mom In Law: Nothing. Yes, you were doing something, and we'll eventually figure out what, but if we have to take an hour to figure it out we'll probably bill you for that hour, so just tell us what you did or were doing. > Husband: What password? > Mom In Law: My password...but it won't take it and the screen won't go away > Husband: WHAT Password!? You shouldn't be putting a password into anything. > Mom In Law: But it says ... Answer the damn question! We don't ask you questions just for fun - we need the answer in order to help you. > Husband: Windows? Mum, what does the virus screen say. Read it to me. > Mom In Law: It says my copy of Vista Windows has a virus. Maybe you should have told us what the error message was in the FIRST email so we could have diagnosed the problem immediately. That would save you from a frustrating email exchange, and save you from being the subject of a "dumb users" post on another board. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids Last edited by raymor; 03-02-2009 at 12:39 PM..