So on Friday I get this email from CCBill:-
Quote:
No Paul works for me and as we're not changing the CCBill account any way it's a pretty clear cut case of some bad people attempting to hijack my payments.
I'm therefore very surprised at the lack of urgency from CCBill.
I rang support immediately; the contact they gave wasn't available, no offer to take a number or organise a callback either. No worries I thought I'll reply to the email, which I did. The silence since then has been stunning. No reply, no nothing.
Ok, it's the weekend, but hey, this is important to me, and I'd like to know it's resolved.
FYI, we no longer use CCBill as our primary biller, but the old tour still exists, and reasonable amount of affiliate traffic in particular goes via it.
Quote:
"Dear Simon,
We have received a wire transfer form via email signed by Paul, however we are unable to accept it as Paul is not the principal listed on this account. Please sign the form and resend it at your earliest convenience so we may process the request.
Please reply if you have any questions. "
We have received a wire transfer form via email signed by Paul, however we are unable to accept it as Paul is not the principal listed on this account. Please sign the form and resend it at your earliest convenience so we may process the request.
Please reply if you have any questions. "
I'm therefore very surprised at the lack of urgency from CCBill.
I rang support immediately; the contact they gave wasn't available, no offer to take a number or organise a callback either. No worries I thought I'll reply to the email, which I did. The silence since then has been stunning. No reply, no nothing.
Ok, it's the weekend, but hey, this is important to me, and I'd like to know it's resolved.
FYI, we no longer use CCBill as our primary biller, but the old tour still exists, and reasonable amount of affiliate traffic in particular goes via it.
Comment