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well as someone who has done a lot of customer support for sites using DRM on their movies i must admit that the majority doesnt have a problem getting the DRM to work - but sadly the few that does are very often beyound any kind of technical help you can provide by email so that ofcourse piss them off and you loose them as a customer..
Due to the whole way we have "spoiled" the surfers by allowing them to download and keep everything once their membership ran out most surfers really hated DRM due to the fact that they couldnt continue to enjoy the movies once their membership was over...
Review sites, or the honest ones at least, then took it upon themselves to lable sites that used DRM as "lesser quality sites" and wether or not you used DRM quickly became a marketing point... So as an industry we buckled under the preasure from the surfers and review sites and opted to go with what we knew and continued to spoil the surfers..
granted microblah stopped supporting their own DRM system when they launched the Zune player and left a lot of DRM developers wondering if they wasted the last couple of years of their life working on systems that used DRM... and ofcourse with the whole fiasco of the Vista system DRM is now more or less dead and everyone and their sister is removing it from their content wether it be hustler or the music industry as a whole..
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