Bump for a good group of guys over @ Webair. I want them to see this thread for your sake - as well as others like you.
Webair will understand and appreciate your feedback as a valued customer. Did you try calling or emailing them?
They are open 24/7... and you can reach Mike or Gerard any day all day.
Good luck with your domain needs. They will take care of you as soon as they see this thread if you do not contact them first!