Originally Posted by Kelli58

Your sites have been down for 3 days and you have time to post here? I'm sorry but I don't buy it. If my sites were down for 3 hours, let alone 3 days you wouldn't find me posting here, not sitting on my ass waiting for a response. I would I don't know at the very least log into the control panel and click the LIVE HELP button and demand a response, or send them 4370 emails and demand a response and oh I don't know, call them? I mean the phone rocks and its a great way to get someone to pay attention to you. But even then if all of those methods didn't work I would also ICQ the sales team which all seem to provide their ICQ contacts here on these boards ...... and do keep in mind that is just if my site was down for 3 hours. You are saying that 3 days later you are still waiting on a rely to your ticket?

I'm sorry but that just doesn't sound right.

I have been with Web Air about 3 months now and in that time I have had to submit a ticket or talk to tech support 9 times now for various things - mostly oopsys I have made and in that time I have never ever ever had to wait with the exception of a software package they were installing for me that ran into some problems and even then it only took them a total of 10 hours and during which time I had FOUR different tech support people speak with me and answer each and every question I had.

So I don't know why you are having such a problem but that is my honest 100% truthful experience with them.

I have been in this business over 13 years and I can honestly say without a doubt, 100% truth is that I have never ever ever ever ever had a more enjoyment web hosting experience.

Their sales and technical support staff all but fall over themselves to help me and I'm really a nobody. I just have one tiny little dedicated server. I can't imagine the level of support they must give the big boys.