Splum

Incoming rant....

So Ive been with Webair, dedicated leased server, for years. Fairly decently priced, decent uptime, actually stellar uptime up until recently.

Now my sites are at times unresponsive so I put in a ticket... 5 hours later they say they will diagnose the problem. Several DAYS later they say they have techs monitoring it and will do a hardware test at X date at X time. No problemo right?

So they do the test, nothing wrong bleh. That same day server goes down again. Everytime it goes down(or services become unresponsive) I reboot the server manually and escalate my previous ticket.

Now I get an email that basically yells at me for rebooting my server when its unresponsive instead of putting in a ticket(wtf do they expect my sites to be down while I put in a ticket for them to figure out 'oh apache is down maybe we should restart that service'?).

I realize my server is "unmanaged" and I am willing to even PAY for tech support but hey cant they just "monitor" the services with some program I mean come on wtf it isnt that hard. Just fucking charge me and monitor the fucking services how hard is that?

Ive been VERY happy with Webair, at the start years ago had some rocky times but Mike and gang set it right. Now its starting to slack again... anyone else had problems with them as of late? Is it time to move on?