Quote:
Originally Posted by EddieBrock
It is not a software issue it is a physical problem with the computer.You can open it but if you need a replacement part it will be out of your pocket as the warranty would be void. "Who" might have nailed it with the power cord.
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power cord? what is this external. I agree its prob. hardware - and my guess is opening the laptop and resetting the cable to the drive would be the fix. But he stated he isnt computer savvy - so at very least he should try the driver, takes 2 mins, and its painless - if it doesnt work - then he needs to call Dell.
Also its not a void of warranty to open a Dell PC these days.
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