Did you use FedEx to ship during Christmas?

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  • AaronM
    GFY Royality ;)
    • Oct 2001
    • 46923

    #1

    Did you use FedEx to ship during Christmas?

    I did.

    I shipped a package on the 18th of December. FedEx said it would be there on the 24th but that because of the holiday, there could be a delay...>BUT, if I paid them an extra 8 bucks or so that I could have "Date Certain Delivery."

    So, I paid the 8 bucks.

    Today is the 28th and the package has still not arrived. It's been sitting in the destination city since the 23rd and has not moved.

    I called FedEx to ask for a full refund and was told that "Date certain delivery is not available during the holiday season."

    Then I asked why FedEx offered and charged me for a service they to not intend to back up. Why was this service offered if it's not available and how many other people paid for this service only to get screwed by FedEx as well?

    I'm not sure how many packages FedEx moves each Christmas but I can assume it's a fairly high number. I think it's also safe to conclude that more people would purchase their "Date Certain Delivery" service during that time of year.

    Not sure why they would open themselves up to a class action law suit like that, but they did.

    Am I off base or is this an unfair business practice on their part?
  • Machete_
    WINNING!
    • Oct 2002
    • 14579

    #2
    8 bucks .... class action law suit ... dont compute

    Comment

    • HorseShit
      Too lazy to set a custom title
      • Dec 2004
      • 17513

      #3
      Sue the hell out of them

      Comment

      • rhon23
        Rebel Girl
        • Jun 2003
        • 3274

        #4
        well did you get the 8 dollar refund?

        Comment

        • brand0n
          been very busy
          • Nov 2002
          • 26983

          #5
          Originally posted by ebus_dk
          8 bucks .... class action law suit ... dont compute
          8 bucks times 100k people who paid the 8 bucks class action does make.
          want to buy this spot for cheap? it is of course for sale. long term deals are always the best bet. brand0n/ at/ a o l dot commies.

          Comment

          • 96ukssob
            So Fucking Banananananas
            • Mar 2003
            • 12991

            #6
            FedEx has been really slacking lately with stuff. I paid for two day air to get something before xmas and it took four days. when I called to complain they said it is not guaranteed, but i could go to a local office to file for a refund.

            i would just dispute the charge. class action will only get the lawyer rich and you $4 of your $8 back
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            • bloggingseo
              Confirmed User
              • May 2007
              • 1793

              #7
              Glad I didn't use Fed Ex!

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              • StuartD
                Sofa King Band
                • Jul 2002
                • 29903

                #8
                Charging for a service which is "not available" is illegal.
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                • czarina
                  Webmaster Extraordinaire
                  • Jul 2002
                  • 10752

                  #9
                  I concur with you. It's only $8, but I sure as hell be pissed if they guaranteed delivery by a certain date and they didn't do it.
                  Did you pay with a credit card? Then dispute it!
                  Paid cash? Escalate it with FedEx customer service itself. I'm sure they'll give you your money back if you bitch enough.

                  Comment

                  • CamTraffic
                    Confirmed User
                    • Feb 2008
                    • 6538

                    #10
                    I used it, np
                    call em and get a refund
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                    • woj
                      <&(©¿©)&>
                      • Jul 2002
                      • 47882

                      #11
                      I would be pissed too...
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                      • Machete_
                        WINNING!
                        • Oct 2002
                        • 14579

                        #12
                        Originally posted by brand0n
                        8 bucks times 100k people who paid the 8 bucks class action does make.

                        my bad - I had had translated "class action" to something different in my language

                        Comment

                        • AaronM
                          GFY Royality ;)
                          • Oct 2001
                          • 46923

                          #13
                          Originally posted by ebus_dk
                          8 bucks .... class action law suit ... dont compute

                          I don't care about the 8 bucks. I care a little about the $80+ and then the $8 upgrade for a service they will not stand behind. But what really gets me is the mass scale of those numbers.

                          Take that 8 bucks and multiply it over how many hundreds of thousands of packages?

                          How does not not compute into a class action situation?

                          Comment

                          • quantum-x
                            Confirmed User
                            • Feb 2002
                            • 6863

                            #14
                            I had something come via the french version of FedEx [Chronopost]
                            They're a bunch of fuckers, and never attempt to deliver, they just drop the 'sorry we missed you' slips and fuck off.

                            Paid for next day delivery, and by chance happened to see the van pull in. The guy hops out, no package in his hand, but a pre-filled 'sorry we missed you' slip.

                            Ran downstairs, caught him and said: hey, that package was for me - why didn't you call?
                            He said: Oh, I didn't have your number
                            I said: It's on the package. So is my door code. And I rang twice to confirm. Why didn't you deliver?
                            He said: Look man, it's christmas time. Look at all the shit I have to deliver. If I tried to actually deliver it all, I'd get home late.

                            What a fucking piece of shit.
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                            Comment

                            • AaronM
                              GFY Royality ;)
                              • Oct 2001
                              • 46923

                              #15
                              Originally posted by rhon23
                              well did you get the 8 dollar refund?

                              Nope. Not a dime.

                              A refund would be a nice gesture but how about simply admitting that you were wrong and have fucked people out of a shit ton of money during the holidays and when our country is facing economic issues.

                              How can that be OK with anybody?

                              Comment

                              • AaronM
                                GFY Royality ;)
                                • Oct 2001
                                • 46923

                                #16
                                Originally posted by StuartD
                                Charging for a service which is "not available" is illegal.

                                Exactly.

                                Comment

                                • Machete_
                                  WINNING!
                                  • Oct 2002
                                  • 14579

                                  #17
                                  Originally posted by AaronM
                                  I don't care about the 8 bucks. I care a little about the $80+ and then the $8 upgrade for a service they will not stand behind. But what really gets me is the mass scale of those numbers.

                                  Take that 8 bucks and multiply it over how many hundreds of thousands of packages?

                                  How does not not compute into a class action situation?
                                  My bad as I said above.
                                  I had translated "class action" in to something different in my own language

                                  Comment

                                  • brand0n
                                    been very busy
                                    • Nov 2002
                                    • 26983

                                    #18
                                    Originally posted by ebus_dk
                                    my bad - I had had translated "class action" to something different in my language
                                    what language is that?
                                    want to buy this spot for cheap? it is of course for sale. long term deals are always the best bet. brand0n/ at/ a o l dot commies.

                                    Comment

                                    • AaronM
                                      GFY Royality ;)
                                      • Oct 2001
                                      • 46923

                                      #19
                                      Originally posted by ebus_dk
                                      My bad as I said above.
                                      I had translated "class action" in to something different in my own language

                                      Yeah, I caught your other post down the thread.

                                      Comment

                                      • Machete_
                                        WINNING!
                                        • Oct 2002
                                        • 14579

                                        #20
                                        Originally posted by brand0n
                                        what language is that?
                                        I'm Danish eurotrash

                                        Comment

                                        • Daddy Big Nuts
                                          Confirmed User
                                          • Mar 2002
                                          • 1080

                                          #21
                                          We ship every day with Fedex. Our rep told us not to ship anything on Friday the 26th because it was just going to sit in a truck all weekend. They weren't working

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                                          • lazycash
                                            Troll Patrol
                                            • Aug 2002
                                            • 15214

                                            #22
                                            Originally posted by AaronM
                                            Nope. Not a dime.

                                            A refund would be a nice gesture but how about simply admitting that you were wrong and have fucked people out of a shit ton of money during the holidays and when our country is facing economic issues.

                                            How can that be OK with anybody?
                                            I would think you could probably get a full refund if you were able to talk to the right person. I know the 8 bucks isn't a big deal, but obviously you were paying for the package to arrive before xmas and it didn't happen as they guaranteed, so I'd keep bitching for a full refund.
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                                            • JP-pornshooter
                                              Confirmed User
                                              • Sep 2006
                                              • 4007

                                              #23
                                              Originally posted by quantum-x
                                              I had something come via the french version of FedEx [Chronopost]
                                              They're a bunch of fuckers, and never attempt to deliver, they just drop the 'sorry we missed you' slips and fuck off.

                                              Paid for next day delivery, and by chance happened to see the van pull in. The guy hops out, no package in his hand, but a pre-filled 'sorry we missed you' slip.

                                              Ran downstairs, caught him and said: hey, that package was for me - why didn't you call?
                                              He said: Oh, I didn't have your number
                                              I said: It's on the package. So is my door code. And I rang twice to confirm. Why didn't you deliver?
                                              He said: Look man, it's christmas time. Look at all the shit I have to deliver. If I tried to actually deliver it all, I'd get home late.

                                              What a fucking piece of shit.
                                              man that reminds me so much of a TV commercial UPS ran some years ago in US.
                                              basically the delivery company was a fly by night european flybynight operation where the final delivery was made by scooter.
                                              the delivery man had the attitude of a french waiter, he could give a shit about your package.. it was actually very funny and sounds like you had a taste of it
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                                              • Honez
                                                Confirmed Brat
                                                • Apr 2003
                                                • 6636

                                                #24
                                                Sue them. As you said $8 per person multiplied times all the holiday shoppers is a ton of cash.

                                                I didn't ship anything with FedEx but, I had a lot of things shipped to me. Amazingly they were all extra hired help in rented trucks and they actually rang the doorbell and waited for me to answer.
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                                                • GotGauge
                                                  Confirmed User
                                                  • Nov 2001
                                                  • 3072

                                                  #25
                                                  Originally posted by bossku69
                                                  FedEx has been really slacking lately with stuff. I paid for two day air to get something before xmas and it took four days. when I called to complain they said it is not guaranteed, but i could go to a local office to file for a refund.

                                                  i would just dispute the charge. class action will only get the lawyer rich and you $4 of your $8 back
                                                  Yes, fucked up that they even charge for this while not being guaranteed!

                                                  I do know that all services has seen a huge drop in amount of packages being delievered.
                                                  UPS said they delievered 1 million less packages in December than last year.
                                                  So, what do they do, they Cut back, they cut the Working people, but keep the 5 managers standing around doing nothing..

                                                  Still Not a good way to do business, without a refund of atleast the $8.


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                                                  • Iron Fist
                                                    Too lazy to set a custom title
                                                    • Dec 2006
                                                    • 23400

                                                    #26
                                                    SO you going to sue? Come on, I wanna see this in action.
                                                    i like waffles

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                                                    • undersoul
                                                      Confirmed User
                                                      • Sep 2006
                                                      • 1212

                                                      #27
                                                      yes and had no problems thankfully
                                                      **RIP TD**

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                                                      • Imortyl Pussycat
                                                        Confirmed User
                                                        • Apr 2006
                                                        • 5449

                                                        #28
                                                        what a scam, bet they raked it in using that upsell. is it just me or was shipping was ridiculously expensive this year? teach 'em a lesson Aaron
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                                                        • MaDalton
                                                          I am Amazing Content!
                                                          • Feb 2004
                                                          • 39861

                                                          #29
                                                          Originally posted by quantum-x
                                                          I had something come via the french version of FedEx [Chronopost]
                                                          They're a bunch of fuckers, and never attempt to deliver, they just drop the 'sorry we missed you' slips and fuck off.

                                                          Paid for next day delivery, and by chance happened to see the van pull in. The guy hops out, no package in his hand, but a pre-filled 'sorry we missed you' slip.

                                                          Ran downstairs, caught him and said: hey, that package was for me - why didn't you call?
                                                          He said: Oh, I didn't have your number
                                                          I said: It's on the package. So is my door code. And I rang twice to confirm. Why didn't you deliver?
                                                          He said: Look man, it's christmas time. Look at all the shit I have to deliver. If I tried to actually deliver it all, I'd get home late.

                                                          What a fucking piece of shit.
                                                          sounds like DHL - had the same in the past
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                                                          • WiredGuy
                                                            Pounding Googlebot
                                                            • Aug 2002
                                                            • 34512

                                                            #30
                                                            What was the terms of the service? I assume if they failed to deliver you'd get a refund, otherwise the service is completely useless, no?
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                                                            I play with Google.

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                                                            • Tom_PM
                                                              Porn Meister
                                                              • Feb 2005
                                                              • 16443

                                                              #31
                                                              My girlfriend was waiting for a gift from me one year and it was super late. The online status showed it as being "on truck for delivery" (or whatever the exact verbage) for several days.

                                                              One day she was out and saw a truck so she pulled over where he was parked and confronted the driver who proceeded to tell her "I didnt know where your street was" and gave her the package off the back of the truck.

                                                              The moral of the story is that sometimes it's just 1 idiot, not the entire corp. at fault.

                                                              Driver couldnt find her street..........
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                                                              • quantum-x
                                                                Confirmed User
                                                                • Feb 2002
                                                                • 6863

                                                                #32
                                                                Originally posted by PR_Tom
                                                                My girlfriend was waiting for a gift from me one year and it was super late. The online status showed it as being "on truck for delivery" (or whatever the exact verbage) for several days.

                                                                One day she was out and saw a truck so she pulled over where he was parked and confronted the driver who proceeded to tell her "I didnt know where your street was" and gave her the package off the back of the truck.

                                                                The moral of the story is that sometimes it's just 1 idiot, not the entire corp. at fault.

                                                                Driver couldnt find her street..........
                                                                I believe the issue is that the drivers are normally subcontacters - they're given X parcels to deliver. Whether it takes them an hour or a day, they're paid the same.

                                                                So not delivering them at all, and just leaving slips is a great way around to finishing work at noon.
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                                                                • nosey
                                                                  Talk Hard
                                                                  • Feb 2003
                                                                  • 14413

                                                                  #33
                                                                  yes, package has still not arrived

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                                                                  • dready
                                                                    Confirmed User
                                                                    • Oct 2002
                                                                    • 5247

                                                                    #34
                                                                    Couriers generally suck. I sent a package from Toronto to Calgary on the 22nd with Canada Post and it arrived less than 48hrs later.
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                                                                    • HorseShit
                                                                      Too lazy to set a custom title
                                                                      • Dec 2004
                                                                      • 17513

                                                                      #35
                                                                      Hope it wasn't content

                                                                      Comment

                                                                      • JaneB

                                                                        #36
                                                                        Thankfully FedEx was fine for me this year. It is UPS that normally fucks my packages up. I ordered some Ipods a year ago and it showed online they were sent. Then it showed it was in the city. After 4 days of waiting for the package I called them. They said the package had disappeared from the warehouse. Damn thief stold the package.

                                                                        Comment

                                                                        • wyldblyss
                                                                          Confirmed User
                                                                          • Nov 2003
                                                                          • 5779

                                                                          #37
                                                                          Originally posted by dready
                                                                          Couriers generally suck. I sent a package from Toronto to Calgary on the 22nd with Canada Post and it arrived less than 48hrs later.
                                                                          Canada Post rocked this year. They were out delivering packages on Sundays even to keep up. They met every expected delivery date and most things arrived earlier than expected.

                                                                          I only used FedEx for one overnight parcel. It arrive before noon the next day. Not sure about elsewhere, but would never consider using FedEx for anything other than overnight delivery

                                                                          Comment

                                                                          • AaronM
                                                                            GFY Royality ;)
                                                                            • Oct 2001
                                                                            • 46923

                                                                            #38
                                                                            Originally posted by jdavis
                                                                            Hope it wasn't content

                                                                            Nope, 4 people's Christmas presents.

                                                                            Comment

                                                                            • AaronM
                                                                              GFY Royality ;)
                                                                              • Oct 2001
                                                                              • 46923

                                                                              #39
                                                                              Originally posted by wyldblyss
                                                                              Canada Post rocked this year. They were out delivering packages on Sundays even to keep up. They met every expected delivery date and most things arrived earlier than expected.

                                                                              I only used FedEx for one overnight parcel. It arrive before noon the next day. Not sure about elsewhere, but would never consider using FedEx for anything other than overnight delivery

                                                                              Canada post lost a package that was sent to me from an eBay purchase. The package was missing for almost 2 months. It finally showed up but the box was all jacked up and pieces of the item were sticking out of it.

                                                                              Canada Post were the biggest cocksuckers I have EVER dealt with as far as shipping goes. The refused to tell me anything except that the package was lost and that they had paid out an insurance claim for it TO THE PERSON WHO SHIPPED IT THAT I HAD ALREADY PAID.

                                                                              Fuck Canada Post.

                                                                              Comment

                                                                              • purplehaze
                                                                                Confirmed User
                                                                                • Jul 2007
                                                                                • 168

                                                                                #40
                                                                                oh boy, don't get me started on fedex - those fuckers are scammers. i've had so many bad experiences with them, i refuse to send anything through them anymore. unfortunately, my mum still uses them so the package she sent on the 20th of Dec. STILL hasn't made it to my place.

                                                                                i say sue em. seriously. and if you do, i'd totally join forces with you!

                                                                                Comment

                                                                                • Sly
                                                                                  Let's do some business!
                                                                                  • Sep 2004
                                                                                  • 31376

                                                                                  #41
                                                                                  Originally posted by quantum-x
                                                                                  I had something come via the french version of FedEx [Chronopost]
                                                                                  They're a bunch of fuckers, and never attempt to deliver, they just drop the 'sorry we missed you' slips and fuck off.

                                                                                  Paid for next day delivery, and by chance happened to see the van pull in. The guy hops out, no package in his hand, but a pre-filled 'sorry we missed you' slip.

                                                                                  Ran downstairs, caught him and said: hey, that package was for me - why didn't you call?
                                                                                  He said: Oh, I didn't have your number
                                                                                  I said: It's on the package. So is my door code. And I rang twice to confirm. Why didn't you deliver?
                                                                                  He said: Look man, it's christmas time. Look at all the shit I have to deliver. If I tried to actually deliver it all, I'd get home late.

                                                                                  What a fucking piece of shit.
                                                                                  My UPS and FedEx guy both call me whenever they have a package for me. Sometimes I get the slip but a lot of times they just leave the package. I guess I'm lucky.
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                                                                                  • Sly
                                                                                    Let's do some business!
                                                                                    • Sep 2004
                                                                                    • 31376

                                                                                    #42
                                                                                    Originally posted by quantum-x
                                                                                    I believe the issue is that the drivers are normally subcontacters - they're given X parcels to deliver. Whether it takes them an hour or a day, they're paid the same.

                                                                                    So not delivering them at all, and just leaving slips is a great way around to finishing work at noon.
                                                                                    I don't know if that's true for all of them. My UPS guy has been out delivering packages at 8 p.m. many times before, I was kind of shocked when I heard that. And I am pretty sure both UPS and FedEx have unions.
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                                                                                    • JD
                                                                                      Too lazy to set a custom title
                                                                                      • Sep 2003
                                                                                      • 22651

                                                                                      #43
                                                                                      all shipping companies suck ass. shit gets lost/delivered to the wrong address/delayed for weeks/etc. You pretty much have to decide between the shit sandwich or the giant douche

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