Here is an Example of How NOT to Run Your Company...
Here is a recent 'encounter' I had with the e-mail support department of Cheaptickets.com. My very simple question about using thier website resulted in this goofy conversation...
Subject: Technical Issues [Incident: 060708-001322]
From: "Escalations - CheapTickets" <[email protected]>
Date: Sat, July 15, 2006 10:08 am
To: [email protected]
Options: View Full Header | View Printable Version
Thank you for allowing us to be of service to you.
Subject
---------------------------------------------------------------
Technical Issues
Discussion Thread
---------------------------------------------------------------
Response (Monike) - 07/15/2006 10:08 AM
Again I do apologize but we are unable to answer your question via email,
please contact Cheap Tickets at 1-888-922-8849. Thank You
Customer (no name) - 07/15/2006 08:15 AM
Wow, this is useless.
Why do you have e-mail support if the response is only going to be to call
customer service. I hate talking on the phone and I hate waiting on hold.
which is why I e-mailed you all instead. This site really has gone down
hill.
Response (Latuashia) - 07/12/2006 06:45 AM
Thank you for contacting customer service.
Please contact customer service at 888-922-8849. They will be able to assist
you with your problem.
Customer (no name) - 07/08/2006 09:15 PM
Why cant I have more than three price alerts and why does the
interface for editing the details of them work so poorly? Its easier
to delete and redo one than it is to edit an existing one.
Question Reference #060708-001322
---------------------------------------------------------------
Product Level 1: Orbitz
Date Created: 07/08/2006 09:15 PM
Last Updated: 07/15/2006 10:08 AM
Status: Solved
Escalated: No
[---001:001123:32596---]
Subject: Technical Issues [Incident: 060708-001322]
From: "Escalations - CheapTickets" <[email protected]>
Date: Sat, July 15, 2006 10:08 am
To: [email protected]
Options: View Full Header | View Printable Version
Thank you for allowing us to be of service to you.
Subject
---------------------------------------------------------------
Technical Issues
Discussion Thread
---------------------------------------------------------------
Response (Monike) - 07/15/2006 10:08 AM
Again I do apologize but we are unable to answer your question via email,
please contact Cheap Tickets at 1-888-922-8849. Thank You
Customer (no name) - 07/15/2006 08:15 AM
Wow, this is useless.
Why do you have e-mail support if the response is only going to be to call
customer service. I hate talking on the phone and I hate waiting on hold.
which is why I e-mailed you all instead. This site really has gone down
hill.
Response (Latuashia) - 07/12/2006 06:45 AM
Thank you for contacting customer service.
Please contact customer service at 888-922-8849. They will be able to assist
you with your problem.
Customer (no name) - 07/08/2006 09:15 PM
Why cant I have more than three price alerts and why does the
interface for editing the details of them work so poorly? Its easier
to delete and redo one than it is to edit an existing one.
Question Reference #060708-001322
---------------------------------------------------------------
Product Level 1: Orbitz
Date Created: 07/08/2006 09:15 PM
Last Updated: 07/15/2006 10:08 AM
Status: Solved
Escalated: No
[---001:001123:32596---]
Comment