Quote:
Originally Posted by Hardcore J
Avalanche said "...yes maybe I'm an idiot and I just missed a cross-sale on the join or cancel page somehow"
From where I stand he obviously forgot to uncheck something a long the line.
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From where I sit (in front of a monitor with your join page on my screen), the design of your join pages is obviously intended to mislead the surfer.
Pre-checked cross-sales below the join button and the Visa/MasterCard logos, with a line stating that "free access" is included, and then outside of the actual design, fine print in letters instead of numbers stating the rebill rate.
This is very obviously NOT intended to have the surfer make an informed decision. It's intended to trick him into signing up for something he doesn't want. Essentially, your goal is to have the surfer not notice something and have him pay for that.