Quote:
Originally Posted by DirtyWhiteBoy
As I stated before, yes the surfer knows he is buying a recurring membership but I'm talking about the customers who FORGET that they joined. They join the site and plain old forget, as many of them do. Of course NOT ALL OF THEM, but a good percent I'm sure of.
These are the rebills I'm talking about. The forgotten ones. Are you willing to cancel out all of your forgotten rebills?
That is my point.
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Dude, how the fuck am I supposed to know who forgot?....Plus I know of customers who have been around for YEARS and only rarely login...But you had better believe I get an email from them if they get a new computer and forgot their password....Sometimes people just want to have access when they want it...
It still doesn't matter because unlike the cross sales, I TOLD THE CUSTOMER before he clicked the "submit" button.....You're asking me to go inside of people's minds and decipher their wants and intentions....
It's a ridiculous flawed argument....Why are you continuing with it?....You know better than to be this dense....
You're starting to sound like the "gideongallery" of crosssales.