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brandonstills · 08-27-2008, 05:47 PM

I take back what I said about their support being ok. I was dealing with them for over an hour today. They kept on insisting it was my code and didn't even correctly identify the problem. They repeatedly kept on saying "please hold" without any response when I repeatedly asked them for an update. And this is after Gerard said he spoke to him about doing that too.

Then they said they had found the problem and that... big surprise, it was a problem with my code. When I proved to them that wasn't even the issue they did some more research and concluded that... it was my code. I explained that I could change all the links in my HTML to make it work but that it was a workaround and not a solution. They claimed they couldn't help me because it was a coding issue and not a server issue.

While they were working on it I did some google searches and recommended a solution. They kept on telling me that it wouldn't solve the problem and that it was for an unrelated issue.

After ending the conversation and implementing the solution I suggested in the first place (1 parameter of 1 line in the .htaccess file) it worked perfectly.

Thanks webair for wasting over an hour of my time. Thanks for ignoring me when I kept asking for an update. Thanks for telling me it was my fault. Thanks for showing me the error of my ways when I suggested a solution.

I now realize it's all my fault and that it's a problem with my code.

Sorry Gerard, I was trying to help you guys out and give you the benefit of the doubt but your support has serious issues. I don't like saying bad things about people but at the same time people need to be warned. I worked doing enterprise support for 3 years and I would have been fired if I provided the kind of support your techs are providing. Ketan is the absolute worst there. If you get him I suggest you ask for someone else.

p.s., I'm still a little confused. I know it's my code that's the problem but I haven't modified my code (only the apache config) and it's working now. Hmm... Must be a problem with my code.

08-27-2008, 05:47 PM
brandonstills Confirmed User Join Date: Dec 2007 Location: Chatsworth, CA Posts: 1,964	I take back what I said about their support being ok. I was dealing with them for over an hour today. They kept on insisting it was my code and didn't even correctly identify the problem. They repeatedly kept on saying "please hold" without any response when I repeatedly asked them for an update. And this is after Gerard said he spoke to him about doing that too. Then they said they had found the problem and that... big surprise, it was a problem with my code. When I proved to them that wasn't even the issue they did some more research and concluded that... it was my code. I explained that I could change all the links in my HTML to make it work but that it was a workaround and not a solution. They claimed they couldn't help me because it was a coding issue and not a server issue. While they were working on it I did some google searches and recommended a solution. They kept on telling me that it wouldn't solve the problem and that it was for an unrelated issue. After ending the conversation and implementing the solution I suggested in the first place (1 parameter of 1 line in the .htaccess file) it worked perfectly. Thanks webair for wasting over an hour of my time. Thanks for ignoring me when I kept asking for an update. Thanks for telling me it was my fault. Thanks for showing me the error of my ways when I suggested a solution. I now realize it's all my fault and that it's a problem with my code. Sorry Gerard, I was trying to help you guys out and give you the benefit of the doubt but your support has serious issues. I don't like saying bad things about people but at the same time people need to be warned. I worked doing enterprise support for 3 years and I would have been fired if I provided the kind of support your techs are providing. Ketan is the absolute worst there. If you get him I suggest you ask for someone else. p.s., I'm still a little confused. I know it's my code that's the problem but I haven't modified my code (only the apache config) and it's working now. Hmm... Must be a problem with my code. __________________ Brandon Stills Industry and programming veteran [email protected] \| skype: brandonstills \| ICQ #495-171-318 Last edited by brandonstills; 08-27-2008 at 05:49 PM..