that's right...check this shit out!
last month one of my members was blocked by pennywize for password trading. this guy actually had the nerve to contact ccbill to complain about being blocked. normally, when i get a blocked account email from pennywize i cancel the membership right away but it was a busy day for me so i didn't get around to it. ccbill sent me an email saying a customer was compaining about being blocked so i replied that he was a password trader and not to re-add him.
the customer sent another email complaint so ccbill refunded their membership. when i called ccbill, the rep told me that the other rep who refunded it did not read the message i sent and that it was a mistake on their part. oh ok, so it's a mistake at my expense! oh well, shit happens but it gets better...
a few days ago another member got blocked for password trading so i was quick to get on this one. after doing a look-up, i discovered that the membership expired almost a year ago! the ccbill rep told me that sometimes the "kill" message in their script doesn't remove the login from the (htpasswd) file. i couldn't believe it! he assured me that it was very uncommon even though the only way i caught this one was he was sharing the wealth of his life-time membership with his buddies. you see, the "kill" message only gets sent once so if it misses the member he gets a FREE life-time membership!
out of curiousity i downloaded the htpasswd file and compared it to my active members and as it turns out, 45 non-members still have full access to my member's area! some of them have had it as far back as 2006! so not only am i losing potential membership sales, i'm paying for their bandwidth!
i'm still waiting for them to take action and tell me what they're going to do to fix this. if you're using ccbill as a processor you could be giving people free life-time memberships and it's worth looking into.
last month one of my members was blocked by pennywize for password trading. this guy actually had the nerve to contact ccbill to complain about being blocked. normally, when i get a blocked account email from pennywize i cancel the membership right away but it was a busy day for me so i didn't get around to it. ccbill sent me an email saying a customer was compaining about being blocked so i replied that he was a password trader and not to re-add him.
the customer sent another email complaint so ccbill refunded their membership. when i called ccbill, the rep told me that the other rep who refunded it did not read the message i sent and that it was a mistake on their part. oh ok, so it's a mistake at my expense! oh well, shit happens but it gets better...
a few days ago another member got blocked for password trading so i was quick to get on this one. after doing a look-up, i discovered that the membership expired almost a year ago! the ccbill rep told me that sometimes the "kill" message in their script doesn't remove the login from the (htpasswd) file. i couldn't believe it! he assured me that it was very uncommon even though the only way i caught this one was he was sharing the wealth of his life-time membership with his buddies. you see, the "kill" message only gets sent once so if it misses the member he gets a FREE life-time membership!
out of curiousity i downloaded the htpasswd file and compared it to my active members and as it turns out, 45 non-members still have full access to my member's area! some of them have had it as far back as 2006! so not only am i losing potential membership sales, i'm paying for their bandwidth!
i'm still waiting for them to take action and tell me what they're going to do to fix this. if you're using ccbill as a processor you could be giving people free life-time memberships and it's worth looking into.
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