Originally Posted by BradM

Money.

From a business standpoint out customers are jackasses either way. If we simply refuse a refund, instead of giving it to them we just saved $300 and they are only 9% more pissed off than if we had refunded them. Since we are a 1 product company, it doesn't matter if they hate us or not - we have nothing else to sell them. It's a vanity product - if you buy it, you buy it. Don't want it? This isn't Ross or Mervins or Costco, you can't bring back and refund a 6 month old vintage picture frame you decided you don't want the day before the refund period lapses.

Fuck customers. They are not always right, in fact they are normally absolutely wrong. Modern consumers are far too educated. We receive chargebacks from people with signature confirmation 3 months after purchase - after they say "I can't buy groceries this month, can I get my money back?" and we say no, so they CB. We send the conversation to Visa and win the CB.

Businesses are becoming more jaded, consumers are becoming more jaded, and in a round about way everyone is right to be mad.