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I think the only time I contact reps is when I need a password reset or site access or some other thing like that. I almost never ask for sales help because the response is usually pretty worthless.
Not saying all, but most. A few programs I've worked with the sales rep has his own network on the side and you can spot those guys pretty quick after just a quick conversation.
But you could say the same about Google. Their adsense reps don't seem too eager to give up the goods on tricks and techniques. But maybe I'm just too small for them care.
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