Quote:
Originally Posted by gaymale
Well seems that the credits do not apply to servers that were effected by their DNS servers not being available, eventhough that meant a packet loss of 100% for over 2 days. Another great support experience with ThePlanet. And yes they wait over a month (and two rebills) to come to that conclusion. I guess their SLA doesn't mean squat.
|
I'm sure the SLA is a network based SLA and not a DNS based SLA. You could of changed your DNS pretty quickly and had this resolved.