I know there has been so many threads about how shitty epassporte is and their customer service, but this thread is different. Let me share my experience from a few days ago.
I spent almost $500 at Tiger Direct on some computer upgrades and when I logged into tigerdirect.com to check on my order status there was a message saying that something went wrong. I called them up and asked what's the deal... apparently they don't accept international cards, my bad should have known. Though this IS my first time ever not being able to use the virtual card with a merchant online.
I cancelled the order and the lady said that it would be like 3 days before my funds would clear and show back up in my account. Fuck that... first I had over $500 and now I don't... not cool.
So I called epassporte.com support. After about 20 minutes trying to spell out my user ID to the woman who was trying very hard to speak english, I finally got an answer as to when my funds are expected to become available. Apparently it can take up to 31 days, no fucking way. So I asked how to get it done sooner.
She said that I would have to contact the merchant and have them send a signed letter with the purchase date and amount. So I called tigerdirect back and asked them if they would do so, only I asked that they fax it for added speediness... I want my money!
They did so and I called back to epassporte to verify the reciept of the fax. I spoke to a guy this time and after all was said and done he told me it may still take up to 31 days. I was pissed.
With any hope, I kept checking my epass account and eventually I saw my money returned to my account. AWESOME!
It was all done in like 3 hours, not bad... much better than 31 days.
Thanks epass!!! Definately surprised after being told it would be so long... hell even the three days was a longshot in my opinion.
And I still have a $1 pending from Microsoft Live from like 2 weeks ago, but I don't care about that.
I spent almost $500 at Tiger Direct on some computer upgrades and when I logged into tigerdirect.com to check on my order status there was a message saying that something went wrong. I called them up and asked what's the deal... apparently they don't accept international cards, my bad should have known. Though this IS my first time ever not being able to use the virtual card with a merchant online.
I cancelled the order and the lady said that it would be like 3 days before my funds would clear and show back up in my account. Fuck that... first I had over $500 and now I don't... not cool.
So I called epassporte.com support. After about 20 minutes trying to spell out my user ID to the woman who was trying very hard to speak english, I finally got an answer as to when my funds are expected to become available. Apparently it can take up to 31 days, no fucking way. So I asked how to get it done sooner.
She said that I would have to contact the merchant and have them send a signed letter with the purchase date and amount. So I called tigerdirect back and asked them if they would do so, only I asked that they fax it for added speediness... I want my money!
They did so and I called back to epassporte to verify the reciept of the fax. I spoke to a guy this time and after all was said and done he told me it may still take up to 31 days. I was pissed.
With any hope, I kept checking my epass account and eventually I saw my money returned to my account. AWESOME!
It was all done in like 3 hours, not bad... much better than 31 days.
Thanks epass!!! Definately surprised after being told it would be so long... hell even the three days was a longshot in my opinion.
And I still have a $1 pending from Microsoft Live from like 2 weeks ago, but I don't care about that.
Comment