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Old 06-18-2008, 01:58 AM  
JFK
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Join Date: Jan 2002
Location: FUBARLAND
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Quote:
Originally Posted by Due View Post
If people do not feel they can address issues they may have using their real known name, then my profesional courtesy will drop a few levels, I will be happy to address any issues comming from someone that do not feel they need to hide when they make their comments.
Searching for global acces + scam bring the first result to a page on spywareguide, it contains our TOS + phone number, e-mail and address, the page is a few years outdated though, second result is an explaination of a dialer, third seems to be the page MrBro located regarding our terminated affiliate + information about other companies we are not involved with.
Global Accés have never been involved in the adware / spyware business.
If we where involved with the Global Acces Dialer spyware ? No we where not, I also did not hear about that before, we did however used to operator a dialerprogram, it was operated under the guidelines set out by ICSTIS, the phone operator in the UK.
By the time we terminated our dialer program our complaint ratio for it was 0,5% (meaning 5 out of 1000), wich is actually very good considering how many is strugling with a 1%-2% chargeback ratio on credit cards, reason we terminated it was it took too much time policing our affiliates and the traffic quality was in a steady decline, by that I mean more and more people with questionable traffic sources apeared.
As we are here for the long term, we decided to close down the dialer operation so we would be able to exit that area with a clean name, paying everybody their earnings and simply move on.
Regarding the ransomware guy he caught us very much in a surprise, I did not expect anyone to start such a foolish trick, we did catch him in a pretty early stage, he did however cost us a lot of money, as soon as we noticed what he was doing we contacted our carriers (various phone companies) in the effected countries requesting charges to be reversed on billings done on numbers we operate.
This effected every single billing event we did for all our clients and not jus this guy as with this kind of refunds it is "all or nothing", our clients was not affected by this as we located the problem before anyone else, for the same reason various phone numbers we used was not "blocked for fraudulent" usage etc, obviously we paid everybody their earnings even though we refunded their customers.
We are not kidding about our no deduction payment guarantee
Thanks for the explanation Due
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