Originally Posted by milan

As has already been mentioned, no one can guarantee protection against a DDoS attack. It takes very specialized hardware, and a specialized network architecture and operation to help combat against DOS attacks. We are not a DDoS host, there are a handful of companies that I know of that offer this type of service and pricing for the service reflects the infrastructure required to mitigate (or mostly mitigate) an attack.
We have spent many man-hours optimizing your server to perform as best as possible under the circumstances however without specialized hardware firewall in front of your machine, you've reached the limit of how far your machine can be pushed to perform under the DDoS attack.
A hardware firewall to surpress the DDoS will be very expensive, and would require a long-term commitment to keep the firewall as we would have to make an investment in the hardware for you, and there'd be no reason to do that if you simply cancelled the firewall 3 months or less down the line.

We have offered you a solution, its a product called ProxyShield which will deflect the DDoS attack and only relay legitimate traffic to your server; you either seem disinclined to follow up on it or it does not fit your budget. Either way, there isn't anything more we can do for you if you are not able to fit that into your budget. There isn't a magic answer or solution to a DDoS attack. It takes a lot of very expensive hardware to protect against it and even then its not 100% perfect.
I'm sorry you are getting DDoSed, but don't forget almost 99% of all DDoS occur as retaliation to something the victim did/said/acted on the Internet.

Its obvious that we can handle the attack, as no other customers are affected by your server being DDoSed, however we are not a specialty host that claims to offer DDoS protection on this level, and we have already spent a lot of time helping you trying to defeat it; so we can at least definitely be credited for customer support.