Thanks to you too, Laura
The salon has a brand new aqua massage machine (like a tube) that was a small fortune. I'm hoping to push that with the the retirees up here. It really is AWESOME but again, hasn't been advertised (except in their YP ad) and the girls working there don't upsell it.
They also don't offer the girls commission on upsells which I think is crazy - no wonder they don't push things, lol. Something else I plan to implement.