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a lot of these companies say that 5% or 10% use 90% of their resources so they think it would actually be cheaper if they could eliminate those customers or charge those customers more. In my opinion, however, what they fail to realize is that it is this group of 'power users' that influences what broadband service all the other users use. If the 'power users' start saying internet service provider 'x' sucks the non power users will eventually switch and cost internet service provider 'x' a great deal of money. This is true even though the terms/rules/regulations/limits/etc that the internet service provider imposed on the power users have absolutely no relavence to the average user.
In summary - keep the geeks happy and your service will do well even if it looks at first glance to not make financial sense.
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