Originally Posted by AlienQ

All this is not even a big fucking deal its a lame little virtual account for like $9.95 a month or something.
I have hosted with Split for almost 2 years now? I am not sure, its not even a big deal, but just the the same the support system does not work dude. I do not even have a user and password for the ticket system or any clue about what it should be.

It does not recognise [email protected], nor the password, nor did the system offer to send me the password. I am not expert on Hosting or even customer support but I do think a phone line should be available on that page you linked above.
I went to that page yesterday the day before and today. I clicked the live chat system and it hangs up on me boots me out of the room.
All those links on there? I dunno... I click and says sorry you must be logged the fuck in...

Sorry man, I think you guys can do better than hide behind antiquated automated processes that is appearently unreliable. I known you for a couple years Joel why did ya guys just turn everything off without even contacting me? Why didnt ya respond to my ICQ message? Whats so fucking hard about putting a business support phone number right on that page or ICQ contacts or just about anything but a broken java chat system with links that require a person to loggin?