Quote:
Originally Posted by RichardK
Ubob,
We have a "synchronize domain list" option when viewing your domain list that you can choose to use at any time and refresh your list and remove any transferred domains automatically.
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Ok, tried that and it works (did have to run it twice because it didn't remove all transferred domains the first time). Thing is, I've got domains at 9 different registrars (including namecheap) and namecheap is the only registrar where I've got to manually update my list when I transfer a domain. And until you mentioned the "synchronize domain list" option I didn't even know it was possible to update the list. Why not have your system automatically update the list when a domain is transfered out? (like all other registrars do)
Quote:
Originally Posted by RichardK
You can also choose to set the whoisguard option during the checkout process so that it is in place immediately.
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Then that must be a recent change to your system because in the past I've on several occasions done whois lookups on domains (with whoisguard) I registered with namecheap and found that my personal info was still being used.
related post by smokey the bear:
http://www.gofuckyourself.com/showpo...6&postcount=22
Quote:
Originally Posted by RichardK
Regarding email forwarding, our forwarding works perfectly fine, the issue is blacklists and the filtering that goes on with the email address you are forwarding to. You must remember that you are sharing the same system with hundreds of thousands of other domains so if your isp or email provider chooses to filter even one domain on our network they will filter all of them. If you want a more reliable solution you need to be using popmail or similar as it cuts down that extra step in the process which means alot. I guarantee that if you google any registrar's email forwarding services you will see similar types of complaints for each and every one of them.
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I was referring to the forwarding of emails sent to a whoisguard address. I can assure you that doesn't work the way it's supposed to. (and I'm having those emails forwarded to addresses with no filters whatsoever.
Quote:
Originally Posted by RichardK
This last issue also effects sent epp codes. You can request any epp codes via our help desk or live chat and after being confirmed they will be generated for you manually.
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Ok, I'll use that in the future because that part of your control panel really doesn't work the way it should. 2 days ago I requested EPP codes for a couple domains, and for 1 of those domains your system would not give me an EPP code (tried a couple times and eventually gave up). I've had this happen more then once in the past and I've even received EPP codes that didn't work.
Quote:
Originally Posted by RichardK
We do not limit transfers away from us in any way. That's just not how we operate, not now or ever. We've always been honest and upfront about how we run our business. This sort of stuff drives us crazy and we have nothing to gain by alienating our clients. Most people are transferring domains to us so we know how frustrating it is to get away from other registrars. We would not purposely do this to you. We do not limit transfers away from us in any way. That's just not how we operate, not now or ever. We've always been honest and upfront about how we run our business.
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I never implied that Namecheap was deliberately/knowingly limiting transfers. But the the bugs/design flaws in your system/control panel resulted in the same experience and a once happy customer (who recommended namecheap in more than one GFY thread) transferring his domains away.
Quote:
Originally Posted by RichardK
I apologize if that last post is a bit repetitive. I was trying to edit it but ran out of time.  |
np, I appreciate your replies.