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Have they offered a credit? Do they have an SLA?
I had electrical problems with one host and they ended up crediting me back half my monthly fee, even though their SLA technically said they only needed to credit me something like 15%. In that instance it was due to a faulty power controller. No such problems since, or prior for that matter. That's the only time in ~7 years of having dedicated boxes sprinkled around the globe that I have experienced issues with power.
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