This is why Epassporte sucks ass.
I've avoided signing up for this service because I've never really cared for the way they do some things. I've also had problems with Epoch in the past and the relation of the two companies was another reason for me to avoid them.
Well.....Here I sit trying to pay Kandah for a content package so I signed up for an epassporte account and loaded it with $175.00. They took their $10 loading fee and then when I attempted my transfer, I received the following message:
"You cannot transfer funds to another account if your account is less than 3 days old."
So....I promptly got on the phone with Epassporte and contacted one of their reps on ICQ. The rep on ICQ told me it was not possible to over ride this but the rep on the phone said it was. She put me on hold. When she returned, she informed me that the country where the money was being sent (Sweden) was considered a high risk county and because of that, I would not be able to make the transfer at all.
At this point I asked for a full refund to my card including their $10 load fee. I was told they would not refund the load fee but that I could set up a bank transfer for my remaining balance.
WTF kind of bullshit is that? Yeah, it's only 10 bucks but how many other people have you fucked out of load fees for a service that can not be used? Why is there nothing in your terms that mentions a 3 day wait for this service and since when is Sweden considered a high risk country?
So I asked for a supervisor. I get put on hold for several more minutes then the same rep comes back and tells me that in fact, Sweden is not a high risk country but that there is a glitch in their system that is not allowing peer to peer transfers and that she will need to submit a tech ticket to have it looked into.
That's fine and all but what does any of that have to do with the $10 load fee or me speaking to a supervisor?
So, here I sit with Epassporte tying up my money and keeping 10 bucks for a service that doesn't fucking work.
Well.....Here I sit trying to pay Kandah for a content package so I signed up for an epassporte account and loaded it with $175.00. They took their $10 loading fee and then when I attempted my transfer, I received the following message:
"You cannot transfer funds to another account if your account is less than 3 days old."
So....I promptly got on the phone with Epassporte and contacted one of their reps on ICQ. The rep on ICQ told me it was not possible to over ride this but the rep on the phone said it was. She put me on hold. When she returned, she informed me that the country where the money was being sent (Sweden) was considered a high risk county and because of that, I would not be able to make the transfer at all.
At this point I asked for a full refund to my card including their $10 load fee. I was told they would not refund the load fee but that I could set up a bank transfer for my remaining balance.
WTF kind of bullshit is that? Yeah, it's only 10 bucks but how many other people have you fucked out of load fees for a service that can not be used? Why is there nothing in your terms that mentions a 3 day wait for this service and since when is Sweden considered a high risk country?
So I asked for a supervisor. I get put on hold for several more minutes then the same rep comes back and tells me that in fact, Sweden is not a high risk country but that there is a glitch in their system that is not allowing peer to peer transfers and that she will need to submit a tech ticket to have it looked into.
That's fine and all but what does any of that have to do with the $10 load fee or me speaking to a supervisor?
So, here I sit with Epassporte tying up my money and keeping 10 bucks for a service that doesn't fucking work.
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