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I had a same shitty experience with host gator support. I was taking over a website of a model, she has been battling with host gator shutting off her website. They couldn't tell her what was wrong just that she was using too much bandwidth and loading the server down or whatever. So i took 10 seconds logged in a examined the apache logs. Noticed everything was from a particular user/pass and different IPs. So in a matter of 10 seconds I could tell her that i found the problem and fixed it by changing the password of the account.
This is such a basic admin task, how could hostgator not figure this out? they suck.
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