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Ok, let me tell you their terms, not that I know them in particular, but then again, it's so painfully obvious.
A shared server is usually a dual/quad running 50 to 250 to 5000 websites off it.
The sys admin gets paged every time the services running go over a certain delay.
He logs in for 5 minutes, lists the running processes, identifies who's using most of the resources, and shuts them down.
A bunch of trained monkeys in indochina will go back and forth on email with the respective, if he insists on emailing. To spare his time and effort, he could as well email Liza, or some morphing rss feed.
Things are like so because they make pennies out of you, and the sysadmin bills his time in the hundreds. And the pennies are per month and the hundreds are per hour.
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