I've just about had it with PSW. I've erased all traces of recurring Visa from my account and they are relegated to a backup mastercard processor only.
This is an email I just sent them. For those not up to speed with the drama, PSW stopped processing for non USA webmasters about 27 days ago. At the time it was only expected to be a processing 'gap' of 7-10 days, but that gap turned into a single option only: set up an offshore EU company so we can process your rebills. They quoted $3,500 to do it.
As you can see from the figures below I'm only a small site, but it's all relative. My total estimated losses amount to over 3 weeks worth of (net) income.
<font face="Courier New, Courier" size=2>To whom it may concern:
Your company did not respond to my email sent more than 2 days ago, so I decided to stop wasting time and cancel all Visa rebills. I calculate the direct loss of the rebills to be around $550, with further revenue losses in the future due to recurring customers not signing up again with my other processor. This loss is due solely to your ever-extending processing 'gap' which then became a $3,500 ultimatum.
I have manually deleted all recurring accounts paid for with Visa, except for 9 accounts that I cancelled as they are not yet past their rebill date.
Can you please confirm that there are NO visa rebills active any more.</font>
