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I also have a license I never used...the support was timely and very nice, but they don't speak english well and are kind of stuck up when you don't understand them
btw, the manuals are HORRIBLE, and when you email support they almost always direct you to the place in the manual that is supposed to answer your question, but the english in the manual is so broken it is impossible to figure anything out
I eventually gave up on it, and it just sits on my server unused
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