Epassporte WTF???

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  • aedx
    Confirmed User
    • Jul 2001
    • 289
    #1

    Epassporte WTF???

    A very strange thing happened to my girlfriend. She tried to withdraw money from her Epassporte Visa Electron, but the ATM behaved as if her PIN was incorrect (which wasn't because it was saved in her phone and she uses it everytime because she doesn't remember it). After that she even tried to use it in several POS terminals to make really sure it didn't happen due to a broken ATM or something. Same results. She wrote an email to Epassporte support (I told her to use her Epass email address, because I know there were some problems with communication when an external email address was used). They didn't reply for several WEEKS. Now she looked into her 'Sent' folder and found out her email was removed.

    W T F??

    did anyone of you experience anything similar?

    I'd really appreciate if someone from Epassporte support contacted me if (s)he read this.
    Tags: None
    • Michael O
      More Cowbell
      • Jul 2001
      • 10607
      #2
      Please contact me since I don't see any contact information.
      Truth Teller

        Comment

        • Michael O
          More Cowbell
          • Jul 2001
          • 10607
          #3
          Originally posted by aedx
          A very strange thing happened to my girlfriend. She tried to withdraw money from her Epassporte Visa Electron, but the ATM behaved as if her PIN was incorrect (which wasn't because it was saved in her phone and she uses it everytime because she doesn't remember it). After that she even tried to use it in several POS terminals to make really sure it didn't happen due to a broken ATM or something. Same results. She wrote an email to Epassporte support (I told her to use her Epass email address, because I know there were some problems with communication when an external email address was used). They didn't reply for several WEEKS. Now she looked into her 'Sent' folder and found out her email was removed.

          W T F??

          did anyone of you experience anything similar?

          I'd really appreciate if someone from Epassporte support contacted me if (s)he read this.

          I believe sent emails are deleted after a period of time, I don't know the reason for it but that seems to be the way the email system is set up.
          Truth Teller

            Comment

            • xyzman
              Registered User
              • Mar 2006
              • 60
              #4
              Epass bad work with acc, wich open spons from Feb 2006 - it say supp

                Comment

                • aedx
                  Confirmed User
                  • Jul 2001
                  • 289
                  #5
                  Originally posted by Keyser Soze
                  I believe sent emails are deleted after a period of time, I don't know the reason for it but that seems to be the way the email system is set up.
                  I believe a better idea would be to delete answered and solved emails rather than the other ones. Actually, I don't see any reason to delete any email automatically.

                  Anyway, thanks for contacting me and telling me the possible solution.
                  For others - if this happens to you, try to change your PIN, i'll let you know if it worked :-)

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