Okay...so they got my ftp finally working...apparently it was a DNS issue.
Just when I thought I could get things rolling I go to register an SSL cert with them and I enter my enrollment information. I click the submit button and LOW AND BEHOLD, more form problems...the form is telling me "The CSR state must not be abbreviated"...The thing is, I spelled out my state and it is not abbreviated. 
I can't seem to get any work done 
 
Did anyone else run into a shit load of issues with webair the first few days? Tell me it gets better.