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LB69 - You can contact me directly via the information in my sig.
Epoch's tech support is available 254/7/365 so I don't know who you spoke to that would tell you any different. And for the record, our support is in house.
Please send to me the correspondence you sent to support so I can see when and where you sent your request. We'll get you taken care of.
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-- Rand
Payment Industry - Communications - Quality Assurance
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