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Gaybucks · 02-13-2008, 02:11 AM

We've been with about a dozen ISPs over the past 7 years. (We generally keep at least two at a time so we have redundancy in case one suddenly takes a dump, which has happened to us more than once.)

Everyone always said that NationalNet had better service than any other provider and I was like "yeah, yeah, I'm sure it's excellent."

Then we tried them.

There is simply no other host we've ever been with -- or ever heard of -- that competes with the level of service, quality, expertise, and reliability you will get from National Net. I think they grossly undersell themselves, but when a regular host says it's "full service" or "fully managed", they have NO CLUE what "fully managed" really means. National Net gets it.

Anything I request, any time of day or night, the ticket is responded to within 3 to 5 minutes, tops. Phonecalls are ALWAYS answered within 3 rings. Most issues are totally resolved within 5 to 15 minutes. The most complex issue we ever had -- asking for something nonstandard that they hadn't done before -- took about 6 hours, only because I called at 3am and they asked if they could wait till management got in (or should they wake them.)

We just took advantage of their recent price match sale to move our other servers with other providers over to NatNet.

Now, having been with them for about 8 months, I really can't imagine being with any other host.

02-13-2008, 02:11 AM
Gaybucks Confirmed User Join Date: May 2004 Location: Sacramento, CA Posts: 451	We've been with about a dozen ISPs over the past 7 years. (We generally keep at least two at a time so we have redundancy in case one suddenly takes a dump, which has happened to us more than once.) Everyone always said that NationalNet had better service than any other provider and I was like "yeah, yeah, I'm sure it's excellent." Then we tried them. There is simply no other host we've ever been with -- or ever heard of -- that competes with the level of service, quality, expertise, and reliability you will get from National Net. I think they grossly undersell themselves, but when a regular host says it's "full service" or "fully managed", they have NO CLUE what "fully managed" really means. National Net gets it. Anything I request, any time of day or night, the ticket is responded to within 3 to 5 minutes, tops. Phonecalls are ALWAYS answered within 3 rings. Most issues are totally resolved within 5 to 15 minutes. The most complex issue we ever had -- asking for something nonstandard that they hadn't done before -- took about 6 hours, only because I called at 3am and they asked if they could wait till management got in (or should they wake them.) We just took advantage of their recent price match sale to move our other servers with other providers over to NatNet. Now, having been with them for about 8 months, I really can't imagine being with any other host. __________________ Gaybucks.com 100% exclusive American guys - hosted movie galleries - NATS - Boyfunk.com - Boysfeetclub.com - AJsCloset.com- SkylerDeVoss.com ICQ 272-995-402