Here's a first mismatch, btw.
On their service description page, they state they offer
Quote:
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English-speaking 24/7/365 support for cardholders via E-mail, live chat and telephone, and Chinese, French, German, Swedish, Italian, Spanish, Korean support of our customer portal.
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http://zombaio.com/services.asp
On their biller comparison page, 24/7 live support is missing.
http://zombaio.com/why_zombaio.asp