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i dont think they are that bad as a company, but their phones do blow. i had an MDA and broke it, called and said it broke on its own and they gave me a $100 credit.
then when i went to cancel the plan because i moved to Voce, they gave me some deal for $39 a month for 1500 minutes and a free mini razr phone.
but you can buy unlocked phones and use them on tmobiles network.
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