Yea I know the feeling... I ordered a Visa card In October because I was going to start using Epass more. I paid the $35 fee, but by the time I received it was already expiring in two weeks!?! Apparently new cards are issued in November regardless of when your card was issued in the first place. I was then charged $35 for another card. I was a little upset but I figured “oh well they fucked me…... that is what they do.”
But then when I tried to activate my pin number for the card so I could use it, I received a message that my card was blocked and I needed to contact customer service. I contacted them and a week later they responded with instructions on how to activate my pin (the exact same way I had already done it). Of course I got the same error message.
In short Epass is completely useless. I occasionally receive payments there from a sponsor who only pays Epass but I honestly would prefer to never have to login again. They are hands down the worst company I have ever seen.
