having to contact a sales rep to get support tickets answered is fucked up
webair is inexpensive hosting, and you get what you pay for
dont webair sales reps work 9-5? contacting gerard doesnt really help you if your sites are down at 4am
if downtime is not an option and you want super quick and skilled support then
http://phatservers.com is what you need... i dont believe i have ever had them take more than 10minutes to reply to a ticket and 9 times out of 10 their reply is that the problem has been fixed
i currently use webair and phatservers, so while i dont think webair is complete shit i also dont trust them with my most important sites