rogue employee

Instead of hiring a good PR manager to write a coherent statement to address the situation, he spent several days arguing with trolls, threatening people with lawsuits and flinging poo back and forth.

He would have been much better off just keeping his mouth shut. (After posting a well written statement and emailing it to his customers).

The way he handled the situation was highly unprofessional. No wonder it spiraled out into a total clusterfuck.

Those people who are blaming minusonebit for making it so public need to understand that John too, greatly contributed to it by his lack of professionalism.