Originally Posted by TidalWave

we do well below that. we actually own and operate our very own datacenters and run a NOC inside the building where we are staffed 24 hours a day with technical team members.
so there really is nothing in your way of reaching our team at any hour of the day. we are reachable by both telephone and ticket system. the techs carry portable phones when they go out on the datacenter floor so they can answer if they are AFK.

if you are anywhere near Los Angeles any time soon I will even tour you around our 3 floors of DC space or I can send you REAL pictures of our REAL datacenters; not a few images that look like they were taken from a stock photo website.

we truly value our customers because WE KNOW there are a lot of options out there and switching providers is relatively easy, so in order to stay in business we need to MAKE SURE we keep you happy.