Thank you Mike of WebAir for calling it a night while my servers are still offline - GoFuckYourself.com - Adult Webmaster Forum

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drama

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#1

Thank you Mike of WebAir for calling it a night while my servers are still offline

01-25-2006, 08:36 PM

It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline.

I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect!

While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online.

They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime.

Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.
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#2

01-25-2006, 08:38 PM

Thats fucked up.... hope it works out someway somehow.

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#3

01-25-2006, 08:39 PM

it seems there are alot of people having problems and I host with webair and I'm up as always ... people always jump on the host when it could be a number of other problems like there isp etc ... i assure you Mike is not sleeping right now when there are problems..

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#4

01-25-2006, 08:39 PM

dramaaaaaaaaaaa
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01-25-2006, 08:41 PM

.................

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#6

01-25-2006, 08:43 PM

did you call their phone number?

Originally posted by drama

It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline.

I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect!

While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online.

They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime.

Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.
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#7

01-25-2006, 08:43 PM

I would bet money this person hasn't even called webair.
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#8

01-25-2006, 08:44 PM

They have a great 24/7 tech support as well really easy www.webair.com -->> scroll down blue button live support ..push it ..bam help

Last edited by Zuzana Designs; 01-25-2006, 08:45 PM.

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#9

01-25-2006, 08:45 PM

Did you login and us the live support? did you even try to call i bet not because i just called and they answered the phone. FAKE DRAMA
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#10

01-25-2006, 08:45 PM

Last I checked Mike wasnt the one who would be working on the servers at the datacenter anyways? Am I missing something. The correct people are in the right places. It sucks and if my server goes down i'll be pissed ...but coming on GFY to vent...

ugggh
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#11

01-25-2006, 08:45 PM

interesting
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#12

01-25-2006, 08:47 PM

Seriously, contact their support. They can probably do a better job than Mike. I doubt Mike's working onsite this late anyways. Call or use their online support system.
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#13

01-25-2006, 08:53 PM

I think you've picked a fight with the wrong guy if you want to get sympathy from this crowd

Mike has never done us wrong
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#14

01-25-2006, 09:02 PM

end of thread
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#15

01-25-2006, 09:26 PM

Yeah, I gotta problem with my Windows XP and Bill Gates will not pick up his cellphone! What do I have to do to get some support around here!!!
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#16

01-25-2006, 09:30 PM

I just got off the phone with Bill Ford about my Mustang... at least he's around to help me.

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#17

01-25-2006, 09:31 PM

Originally posted by rdunn404

Yeah, I gotta problem with my Windows XP and Bill Gates will not pick up his cellphone! What do I have to do to get some support around here!!!

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#18

01-25-2006, 09:34 PM

pretty funny responses...but if and big if.... if that is what mike said ... it's a horrible response from sales guy.

the better response is "i'll call the support guys - make sure they have your contact number and they will call you as soon as it's back online and/or give you an update shortly as to what's going on with the boxes and how they are going to fix it. if you don't hear from them with in an hour - give me a call and i'll wake up and bug them"

Lots of hosting companies out there ... webair is just one of them. if you need recommendations... it won't be hard to get some suggestions on this board
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#19

01-25-2006, 09:54 PM

Why does everyone always assume that just because they have "great" support from a company that everyone else is getting the same support. That's funny.
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#20

01-25-2006, 09:57 PM

Originally posted by Tempest

Why does everyone always assume that just because they have "great" support from a company that everyone else is getting the same support. That's funny.

Indeed.

Mike told us to move servers within a week after we defended a friend at another major, reliable hosting company, we moved over to NatNet within 24 hours and told Mike exactly where he could shove his hosting.

It was the best thing we ever did, real 24/7 support at any time of the day or night

Regards,

Lee

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drama

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#21

01-25-2006, 10:05 PM

First off, I've been with webair for YEARS and unlink you trolls and your virtual accounts i have dedicated machines totalling over 2TB worth of storage.

Second. I was getting a fast busy signal when i was trying to call their tech support. I couldnt get through.

Now, while live support might be ok for you idiots who dont manage your own machines and cant figure out how to add a new virtual webserver without them holding your hands this problem was beyond anything tech telephone/live support could have handled. I know this because ive been with the for years.

The only tech i trust to actually know what he is doing is sagi. And he is one of the main reasons i stay. I know if i break enough balls and my problems are being dealt with he will get on it and get shit done. Which he is.

I spend a nice chunk of change with webair every month, probably 100x more than what your virtual troll users do. I expected mike to at the very least say "Let me get sagi in touch with you" and not for me to have to go out of my way and hunt him down. I surely didnt expect him to vanish for the night after telling me to email "[email protected]". Especially when he knows that my issues were beyond what those idiots could resolve. It's called taking care of your customer.

Something Sagi is doing
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European Lee

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#22

01-25-2006, 10:08 PM

Id have to agree with you about Sagi, he is definately the only good thing Webair has going for them

He was always prompt to reply to any support requests we had.

Regards,

Lee

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#23

01-25-2006, 10:21 PM

Originally posted by European Lee

Indeed.

Mike told us to move servers within a week after we defended a friend at another major, reliable hosting company, we moved over to NatNet within 24 hours and told Mike exactly where he could shove his hosting.

It was the best thing we ever did, real 24/7 support at any time of the day or night

Regards,

Lee

Im still waiting on that proof from Nat Net that you didnt spam my members list. Considering I have dinner with them several times a month and nobody has shown me the proof you say they have .. well Lee we know your nothing but a thief and a lair.

I dare you to try and do it now.

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#24

01-25-2006, 10:25 PM

true, Sagi, and Brian H. have been top notch for me.
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#25

01-25-2006, 10:29 PM

Honestly though, I can't see myself going to Mike (or any owner) when a server crashes for the hopes of reaching support. I'd just go to support directly. I've dealt with brian and Sagi in support and both of them are quick and competant. Never had any problems otherwise with webair.
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#26

01-25-2006, 10:31 PM

Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet?
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#27

01-25-2006, 10:33 PM

Originally posted by WiredGuy

Honestly though, I can't see myself going to Mike (or any owner) when a server crashes for the hopes of reaching support. I'd just go to support directly. I've dealt with brian and Sagi in support and both of them are quick and competant. Never had any problems otherwise with webair.
WG

So, if you know the help you'll get from the telephone support/web support isnt going to be good enough and you cant seem to get a hold of anyone on ICQ then you would still not contact Mike?

I wish i was as loaded as you are
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#28

01-25-2006, 10:33 PM

that's BS, if your server is down, support should stay up all night to fix it. a client doesn't need to beg to have their site up
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#29

01-25-2006, 10:35 PM

Originally posted by WiredGuy

Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet?
WG

Both primary drives in both machines died.

Sagi is on it.

This isnt an issue telephone/web support could have resolved.

The reason this happened is a whole different story but one which isnt part of this thread.
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#30

01-25-2006, 10:35 PM

Originally posted by zuzanadesign

They have a great 24/7 tech support as well really easy www.webair.com -->> scroll down blue button live support ..push it ..bam help

I've had my issues with the 24/7 live support before... big time.

I suggest contacting them directly.

Originally posted by rayadp05

I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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#31

01-25-2006, 10:36 PM

Originally posted by European Lee

Indeed.

Mike told us to move servers within a week after we defended a friend at another major, reliable hosting company, we moved over to NatNet within 24 hours and told Mike exactly where he could shove his hosting.

It was the best thing we ever did, real 24/7 support at any time of the day or night

Regards,

Lee

NatNet is tha shiznet ! except it's a lil bit more expensive ;)

Originally posted by rayadp05

I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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#32

01-25-2006, 10:36 PM

still hosting with webair?

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drama

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#33

01-25-2006, 10:40 PM

Originally posted by WiredGuy

Just as a seperate question, its been about 2 hours since this thread started, did you open a ticket or email or call support yet?
WG

I forgot to mention, its been about 5 hours now
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#34

01-25-2006, 10:40 PM

Originally posted by drama

So, if you know the help you'll get from the telephone support/web support isnt going to be good enough and you cant seem to get a hold of anyone on ICQ then you would still not contact Mike?

I wish i was as loaded as you are

The situation of an irreparable operating system has happened to me before (not with webair though) and contacting the owner doesn't really help other than getting you a credit on your monthly bill, getting support to repair/restore the server is what you need.

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#35

01-25-2006, 10:40 PM

Originally posted by StickyGreen

still hosting with webair?

Yes, it isnt exactly easy to shift 2TB worth of content from one place to anothr. And like i said their network itself is solid.
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#36

01-25-2006, 10:42 PM

Originally posted by drama

Sagi is on it.

Well that's good. If Mike was around, I'm sure he'd do the same thing, get Sagi on it.
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drama

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#37

01-25-2006, 10:46 PM

Originally posted by WiredGuy

Well that's good. If Mike was around, I'm sure he'd do the same thing, get Sagi on it.
WG

And right there is the problem. he left me high and dry without a second thought or making sure i was looked after by someone capable.
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#38

01-25-2006, 10:46 PM

Hope you get it up and running soon! If it turns uglier, NatNet will take care of you, help you move your sites, etc...
http://www.natnet.com/

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#39

01-25-2006, 10:48 PM

Originally posted by drama

And right there is the problem. he left me high and dry without a second thought or making sure i was looked after by someone capable.

I'm pretty sure Sagi works the night shift in which case the email to support@webair would have gone to him though?
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#40

01-25-2006, 10:53 PM

Originally posted by drama

It means a lot that you can say just say "email support@webair" for further help and call it a night while two of my 3 servers are currently offline.

I'm losing money and customers are complaining but as long as you can get a good nights sleep then everything is absolutely perfect!

While i understand sleep is very important and everyone should get some i would be in your debt if you could find a couple of minutes to spare out of your busy day when you wake up sometime tomorrow to help me get these machines back online.

They have now been down for 3 hours and i suspect they will be down until atleast tomorrow morning which will be atleast 12+ hours worth of downtime.

Once again, i know your sleep is more important than helping a customer out so when you wake up in the morning please get in touch with me.

Over two years ago, I got several great listings, and a hun listing, on a saturday night. Actually, I think it was American Thanksgiving Weekend.

My server was briefly pinned, and then it crashed.

I ICQ'ed Dweeks @ swiftwill.com at 12 am Pacific time. He ICQ'ed me back immediately. I told him what happened, and he ICQ'ed me back. What was odd was he was typing like "r u ok? wot wrng" and such.

30 minutes later I'm back online. He happened to be out with some people at 3 am or so Eastern time. He was typing shorthand because he was trying to type in a dark club on his cel phone. He rushed back to the office, got my box back online with more ram, and went back to his drinking and partying.

From that moment forward, I knew Swiftwill.com was PIMP.

Fuck yeah.

Last edited by Huggles; 01-25-2006, 10:55 PM.

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drama

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#41

01-25-2006, 10:53 PM

Originally posted by WiredGuy

I'm pretty sure Sagi works the night shift in which case the email to support@webair would have gone to him though?
WG

Do you really want to play the guessing game at 1:30AM while everything you have has been offline for hours or do you want to get your shit back online?

I could have emailed supported IF my email server worked but that is offline. I could have used a hotmail account but i dont remember my webair assigned username. Then there would have been more delay and wait time while we send emails back and forth to figure out who i am. where my servers are, what the problem is and how we're going to resolve it.
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#42

01-25-2006, 10:55 PM

I'm not interested in other ISPs so dont bother pluggin them as it wont get you far. If i am going to change hosts i will shop around and not do it in a thread as such.. its just tacky.
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#43

01-25-2006, 10:56 PM

hehe, the maker of this thread has got to be bogus... i can tell you that Mike would never just pawn anyone off to support, it's a pet peeve of his....

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#44

01-25-2006, 10:57 PM

hell, i call sagi on his cellphone at 3am to do things for my servers, and he's always right on top of it...

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drama

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#45

01-25-2006, 11:01 PM

Originally posted by kmanrox

hehe, the maker of this thread has got to be bogus... i can tell you that Mike would never just pawn anyone off to support, it's a pet peeve of his....

You're right. I have nothing better to do at 3:00am than to shit here and make shit up.

I rather be sleeping but i have a business to get back online.
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#46

01-25-2006, 11:41 PM

The real problems will start when you try to cancel your webair account. Several phone calls and 2 months later if your lucky like me

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#47

01-25-2006, 11:50 PM

Is Mike the tech support there now? Or the boss. Surely you would want to speak to tech support and not the boss(salesman) when you have a problem with your server? Being as though they have tech support working 24hours a day you havnt been exactly left in the lurch have you?

Maybe your time would be better spent with tech support working on fixing your server than posting on GFY how a non tech person at webair has left you to deal with tech support over a tech issue

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#48

01-25-2006, 11:54 PM

Check Sig.
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#49

01-25-2006, 11:57 PM

that sucks but as i know they always have suport online 24/7
i always found someone there
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#50

01-26-2006, 12:01 AM

truth is webair's main virtue is excellent connectivity at a good price.

and pretty good reliability.

but i empathize with "drama".

because every single time i've had a problem with my boxes i've had to notify webair tech support and tell them my boxes were down.

i run servers alive monitoring software---it pings my boxes every 2 minutes, and makes my cellphone ring if pings aren't returned.

stone age monitoring technology that any good host should use---and yet every single time my boxes go down i have to notify the host that they are down.

if webair could improve anything, it would be in-house monitoring.
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